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Article #126

New Ghostscript "support" policy

#126
From: L. Peter Deutsch
Date: Fri, 24 Jul 1992 13:18
38 lines
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Because Ghostscript has become so popular, I'm having to adopt a new
and more restrictive policy regarding questions and requests for
help.  As of August 15, 1992, Aladdin Enterprises (that's me) will
only respond to questions if:

	- You are running the most recent version of Ghostscript
(which is now 2.4.1, and on that date should be 2.5).  There will be
a 2-week grace period following the release of each new version.

	- You obtained Ghostscript either from the Internet or
directly from Aladdin -- i.e., not from Compuserve, GEnie, a
shareware house, a BBS, etc.

This is an "only if", not an "if and only if", i.e., I can't promise
to answer questions even if you do both of the above.

I'll continue to read gnu.ghostscript.bug and answer questions from
time to time.

If you need support for Ghostscript, I suggest you contact one of the
organizations or individuals that provide contract support for GNU
software such as Cygnus.  They don't currently support Ghostscript,
but if enough people express an interest, they might do it.  If
anyone else is interested in providing contract (or free) support for
Ghostscript and would like me to pass along their name to people
wanting this, I'd be happy to do so.  If you represent an
organization with many people using Ghostscript, I may be able to
provide support under contract myself: please contact me directly if
you want to discuss this.

Commercial Ghostscript licensees receive support as part of their
contract, and the "latest version" restriction does not apply to them.

Thanks to everyone for helping Ghostscript become successful.

L. Peter Deutsch :: Aladdin Enterprises :: P.O. box 60264, Palo Alto, CA 94306
ghost@aladdin.com, ...decwrl!aladdin!ghost ; 415-322-0103 voice ; no fax yet
	    "Implementation is the sincerest form of flattery."
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Message-ID: <9207240618.0.UUL1.3#5127@aladdin.com>
Path: arc1-ca.pugleaf.net!sparky!uunet!europa.asd.contel.com!darwin.sura.net!mips!zaphod.mps.ohio-state.edu!cis.ohio-state.edu!aladdin.COM!ghost

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Newsgroups: gnu.ghostscript.bug
Path: arc1-ca.pugleaf.net!sparky!uunet!europa.asd.contel.com!darwin.sura.net!mips!zaphod.mps.ohio-state.edu!cis.ohio-state.edu!aladdin.COM!ghost
From: ghost@aladdin.COM (L. Peter Deutsch)
Subject: New Ghostscript "support" policy
Message-ID: <9207240618.0.UUL1.3#5127@aladdin.com>
Sender: gnulists@ai.mit.edu
Organization: GNUs Not Usenet
Distribution: gnu
Date: Fri, 24 Jul 1992 13:18:08 GMT
Approved: bug-ghostscript@prep.ai.mit.edu
Lines: 40