🚀 go-pugleaf

In article <hjbD3Gw79.8Bt@netcom.com>, Hwa-Jin Bae <hjb@netcom.com> wrote:
>wrong.  a lot of cygnus customers i know, and a lot of potential customers
>do not understand this issue clearly.

There are many possibilities.  Some might not understand because they
have never asked, some might not understand because they read this
newsgroup and become too confused about what is the true and what
isn't.  Some might not know because they don't care to know.  Some
might not know because we hanen't put forth the effort they need to
understand all the complexities.  This last may be in part, due to our
overloading, our oversight or our expectation that they can grasp
complex things as quickly as our `normal' customers.

Do you hold Cygnus responsible for educating people that don't care to
be?  Do you hold them responsible for not having an in depth education
program that all prospective customers must read?

Please state the number of Cygnus Customers that you know that want to
understand the issue of their ability to put the software up on the
net for anonymous ftp that don't understand the issue, that have asked
Cygnus Support for help in understanding that Cygnus has failed to
follow through in helping them understand as completely as they wish.

If your answer is zero, then please explain why we should consider
your statement anything other than a raw flame.

>some potential customers do not understand the nuances of the GNU
>license,

This is a true statement.  If they want to, they can.  They can ask
here, they can ask the FSF, they can ask their lawyers, they can even
ask Cygnus Support.  Do you think Cygnus should be held responsible
for ensuring that all customers and potential customers understand the
nuances of the GNU license?

>and assume that cygnus software can be only gotten from them.

The assumptions that they make are there own.

>this is further re-inforced by the cygnus' marketing brochures and
>info packs.

Ok, let's get real for a second.  In some sense Cygnus Software _can_
in fact only be gotten from Cygnus Support.  This is a plain and
simple fact.  If you don't like it, I am sorry.  Some of the marketing
material is based upon this fact.  Now, do you wish to claim this is
not a fact, but rather is untrue?

If you accept this as true, what is your complaint of the marketing
material?  I think I just don't understand.

If you don't accept this as true, please let me know, and I can give
you references to code that people can only get in one of our
releases.