🚀 go-pugleaf

   ----- Transcript of session follows -----
Connected to sage:
>>> RCPT To:<phil@iseng.compnews.co.uk>
<<< 550 User unknown
550 phil@iseng... User unknown

   ----- Unsent message follows -----
Received: from icdoc.UUCP by hyperion.cps.compnews.co.uk; Sat, 8 Feb 92 06:10:24 GMT
Original-Via:  uk.ac.uknet  ; 8 Feb 92 4:26 GMT
Received: from news.cis.ohio-state.edu by eros.uknet.ac.uk via EUnet 
          with SMTP (PP) id <19711-0@eros.uknet.ac.uk>;
          Sat, 8 Feb 1992 02:16:07 +0000
Received: by news.cis.ohio-state.edu (5.61-kk/5.911008) id AA19335;
          Fri, 7 Feb 92 20:51:18 -0500
Received: from USENET by news.cis.ohio-state.edu with netnews 
          for gnu-misc-discuss-mail@cis.ohio-state.edu (gnu-misc-discuss@cis.ohio-state.edu);
          contact usenet@news.cis.ohio-state.edu if you have questions.
To: gnu-misc-discuss@cis.ohio-state.edu
Date: 8 Feb 92 01:30:45 GMT
Message-Id: <3485@airs.com>
From: Ian Lance Taylor <ian@airs.com>
Original-Sender: gnu-misc-discuss-request@edu.ohio-state.cis
References: <6FEB199211575588@stars.gsfc.nasa.gov>te
Subject: Re: How to charge for supporting free software?
Original-Sender: gnu-misc-discuss-request@cis.ohio-state.edu
Sender: gnu-misc-discuss-post@cps.compnews.co.uk

dc@stars.gsfc.nasa.gov (Dave Cottingham) writes:

>For free software, if you make the patches freely
>available, how do you design your service so as to avoid having each
>patch paid for entirely by the customer that asked for it?

1) Have support contracts.

or

2) Why do you have to?  What's wrong with having the person who needs
the fix pay for it?  If it really bothers them that everybody else
will get the patch for free, let them hire somebody else (yes, they
could do this, provided they did not distribute the result).
-- 
Ian Taylor | ian@airs.com | First to identify quote wins free e-mail message:
``In the end, we found that the only method of communicating with our
  landlords, who were living in the same house with us, was to go down
  into Florence and send a registered express letter to them.''