🚀 go-pugleaf

In article <1992Jul02.033019.24505@xenitec.on.ca>, eah@xenitec.on.ca (Ed Hew) writes:
>In article <1992Jun29.041429.20085@mks.com> andy@mks.com (Andy Toy) writes:
>>I got a call last Friday from Telebit saying that Profit Courier would
>>be contacting me the week of July 6 to arrange the modem swap.  Looks
>>like they finally found someone in Canada to co-ordinate the upgrade.
>
>  < horror story omitted >
> 
>TELEBIT, PLEASE FIND A SENSIBLE WAY OF HANDLING THIS EXCHANGE IN
>CANADA.  ***PLEASE*** IF YOU WANT EXTRA MONEY, PLEASE ASK, but
>deal with the distributors and couriers who know what they're
>doing and who _do_ give a hoot about customer service and
>satisfaction, not to mention their purported business.  Telebit,
>we're not in the courier business, nor in the customs brokerage
>business, we just want to buy and enjoy your modems.  Don't treat
>us like we're in Bangladesh or someplace off-planet.  I _know_
>you have viable alternatives; I've spoken with some of the people
>offering you sensible service.
>
   I ordered a Worldblazer thru the LP program around the end of April.
About a month later, I called Telebit & was told that the modem wouldn't
be shipping until mid-June.  Less than a week later, I received a call
from the courier (Emery Worldwide) notifying me that the shipment had 
arrived.  The shipping charges were $143 Cdn for a package that weighed
less than 9 lbs.  Telebit had shipped the modem in a box large enough
to hold two modems; EW charged me for "dimensional weight" (i.e. 21 lbs)
on the grounds that the cubic volume of the package took up that much
space on the plane.  The regional manager for Emery agreed that the
charges were excessive and promised to reimburse me for 20% (about
$25).  That was a month ago; I'm still waiting for the refund.  This
week I received an invoice from Scranton, PA for $112 -- of course,
I had to pay the shipping when I picked up the modem so I have no
idea what this invoice is about!
   I had requested Emery Worldwide rather than FedEx because I had good
luck with them in the past.  Unfortunately, UPS doesn't ship ground to
this part of Canada.  Obviously, based on these outrageous shipping charges
(which so far total more than one third the cost of the Worldblazer), I
may as well be in Bangladesh!
   This isn't a flame directed at the Telebit people so much as a word to
the wise in Canada that you should make sure you have your shipping
arrangements & charges squared away before ordering an item like this
from the far-distant (sic) U.S. of A.  It's a big enough hassle clearing
*anything* through Customs without this added aggravation & expense.
   Free Trade?   NOT!

-Jay
 
 --
 Jay White,  Rural & Small Town Research & Studies Program | this post |
 Mount Allison Univ. Sackville NB CANADA Vox: 506/364-2393  \ typed on |
 E-mail: jwhite@mta.ca Fax: 506/364-2601 BBS: 506/364-8182  / recycled |
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