🚀 go-pugleaf

In article <1992Jun29.041429.20085@mks.com> andy@mks.com (Andy Toy) writes:
>I got a call last Friday from Telebit saying that Profit Courier would
>be contacting me the week of July 6 to arrange the modem swap.  Looks
>like they finally found someone in Canada to co-ordinate the upgrade.

Telebit has sensible choices for the swap in Canada.
Unfortunately, I'm told that sensible isn't the way it will be.

I received the proverbial phone call earlier today, and I've expressed
my distress on their decision pretty well as I will outline below.

FLAME ON!

I can't remember the last time I publicly derogated a company
on the 'NET, but if ever there was a time, it's now.  Unfortunately,
from arduous past experience, Profit Freight hands off to a freight
company called "LEP" in Canada.  The name is easy enough to remember,
as it reminds me of LEPper, in this case a company you definately do
NOT want to find holding your goods.

My first experience with LEP was back about '86 or '87 when I imported
my very first 286 machine when they were brand new and hot on the
market.  I waited, and waited, and after about 2 months started to
ask questions.  This eventually led me to some company with an
office at the (Toronto) airport called LEP.  To their credit, once
I found them, they did tell me that if I didn't pick up my freight
_by_tommorrow_ it was going to be sold off as unclaimed goods.  Hey,
thanks for the notification!  I spend the next day running to and
around the airport, customs, banking machines, and finally managed
to rescue my hardware at substantial expense.  I was not amused.

I slowly forgot about LEP over the years, but then the Telebit
LPA deal happened.  Ok, I gave TBit the extra $ for UPS shipping
as they'd advertised and patiently awaited my T3000 arrivals.
I waited, waited, waited, and after about a month and change
(after my Visa bill arrived) called up Telebit and inquired.
They checked, and they told me they shipped them via "Profit".
TBit kindly supplied me with some phone #s in San Fransisco
(I'm in Ontario, Canada).  A number of toll calls resulted in
another number somewhere near the US east coast to call, which
provided me with a number in Mississauga - yup, you guessed it,
for LEP.  So, some more long-distance calls, but at least I'm
closer to home.  Unfortunately, LEP neglects to return calls,
but after a few attempts, and some major nudging by Telebit
personel, I did get a commitment that they'd deliver the modems
"tommorrow".  They showed up about 2 or three weeks after that,
freight collect!  So, we paid the double freight, received the
modems, and are still waiting for Telebit's kind offer to issue
a credit for the double shipping charges.  It's only been about
6 months since they took my money and inflicted this cruel and
unusual punishment on the unsuspecting, so I suppose some might
think this reasonable.

I'm now told that LEP will again have the opportunity to ream my
sensibilities, patience, and wallet; that I will be forced to
spend a day or more of major aggravation driving to an airport
in another city, find out there is no where to park the car, that
I need copious quantities of paperwork and will have to clear
customs myself.....  Oh, you want me to take the modems out of
service for the day while I go tripping around the countryside
instead of doing productive billable work.  No, I'm not impressed.

TELEBIT, PLEASE FIND A SENSIBLE WAY OF HANDLING THIS EXCHANGE IN
CANADA.  ***PLEASE*** IF YOU WANT EXTRA MONEY, PLEASE ASK, but
deal with the distributors and couriers who know what they're
doing and who _do_ give a hoot about customer service and
satisfaction, not to mention their purported business.  Telebit,
we're not in the courier business, nor in the customs brokerage
business, we just want to buy and enjoy your modems.  Don't treat
us like we're in Bangladesh or someplace off-planet.  I _know_
you have viable alternatives; I've spoken with some of the people
offering you sensible service.

Give us a break!  I wouldn't inflict LEP on you!

FLAME OFF.

I expect that I'll be following this up around about September
or October.  Please take this opportunity to prove me wrong.

		--ed
--
  Ed. A. Hew,    <edhew@xenitec.on.ca>    ....!uunet.ca!xenitec!eah
  XeniTec Consulting Services, Kitchener ON, Canada +1 519 570 9848

In article <1992Jul02.033019.24505@xenitec.on.ca> eah@xenitec.on.ca (Ed Hew) writes:
>I slowly forgot about LEP over the years, but then the Telebit
>LPA deal happened.  Ok, I gave TBit the extra $ for UPS shipping
>as they'd advertised and patiently awaited my T3000 arrivals.

For things like this, the safest way to go seems good old Snail-mail. 
If you want it faster, then go air-mail. There's no "brokerage charges" 
that UPS likes to impose (I've paid $18 or so for $0.75 of duty!), 
just the package and a customs invoice in the mail a week or so later. 

MUCH less painful, both on the mind and the pocketbook.

+-----------------------------------------------------------------------+
| Tim Kuehn | TDK Consulting |(519)-888-0766| 				|
| <><       | Services       | timk@tdkcs.uucp timk@tdkcs.waterloo.on.ca|
+-----------------------------------------------------------------------+

In article <BqvDDt.Mvw@gpu.utcs.utoronto.ca> engb@gpu.utcs.utoronto.ca (Ben Eng) writes:
>In <1992Jul4.143335.14728@jupiter.sun.csd.unb.ca> jwhite@mta.ca (Jay White) writes:
>
>>In article <1992Jul02.033019.24505@xenitec.on.ca>, eah@xenitec.on.ca (Ed Hew) writes:
>>>In article <1992Jun29.041429.20085@mks.com> andy@mks.com (Andy Toy) writes:
>>>>I got a call last Friday from Telebit saying that Profit Courier would
>>>>be contacting me the week of July 6 to arrange the modem swap.  Looks
>>>>like they finally found someone in Canada to co-ordinate the upgrade.
>>>
>>>  < horror story omitted >
>>> 
>>   I ordered a Worldblazer thru the LP program around the end of April.
>>About a month later, I called Telebit & was told that the modem wouldn't
>>be shipping until mid-June.  Less than a week later, I received a call
>>from the courier (Emery Worldwide) notifying me that the shipment had 
>>arrived.  The shipping charges were $143 Cdn for a package that weighed
>>less than 9 lbs.
>
>I only ordered a Worldblazer via their LPA deal on Tuesday for
>idc.com, but the Telebit sales person's first suggestion was to
>go through the courier of our choice.  If you have an account with
>FedEx, they are quite happy to go that route.  It is not like the
>whole issue is completely out of your own control.
>
I ordered mine to come by snail-mail as I am an individual, and I
resent paying outrageously high brokerage fees.  Telebit ignored and
shipped UPS, I got hit with brokerage  fees ($85) and I has refused
to pay.  You don't get a lot of control.


-- 
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from the basement of               brian@bkj386.uucp
Brian Jenkins             
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