🚀 go-pugleaf

car@repair.org wrote in message <35ad1e1b.29679957@news.cswnet.com>...
>x-no-archive:  yes
>aj923@cleveland.Freenet.Edu (P. J. Remner) wrote:
>>relaxed than the factory guide (ours shows less time needed to do work).
>>Many of the jobs I do aren't even done according to flat-rate, they're
>>done according to common sense; according to the book, a four wheel
>>alingment on a IRS Thunderbord should take 1.5 to 3 hours!  BS -

>2 test drives, WHAT, in this day and age?  You must be one dumb sucka.
>Nobody, and I mean nobody, test drives a car after a repair job.  I
>can't remember the last time I saw a mechanic test drive a car.
>There's no profit in making sure the alignment is good.  If the
>customer bitches about a shitty repair, just let him grumble and bring
>it back another day.

Except when you are trying to build customer service and satisfaction.
When I worked at the Jeep dealership they had an incentive program based on
how satisfied the customer was- it was all done through surveys of customers
who had recently been to the shop.  My job was to make sure the mechanics
did their job right.
Some of them had worked at a company you are probably familar with, and they
were used to going in to work on Monday, removing a part, walking it to the
machine shop, drinking coffee the rest of the day, picking up the part fro
the machine shop on Tuesday and reinstalling it.  They were used to hourly
pay because the UNION had negotiated it.
They worked in a car dealeship because the UNION drove the former employer
out of business.  Who was it? Eastern Airlines.  Flat pay is better.

>>test drives and setting up the alignment machine.  We charge - suprise!
>>45 minutes labor for all front end and one hour labor for all four
>>wheel alignments.  So I'm still "beating the system", but by a factor
>>of 15 to 30 minutes instead of 45 to two and a half!
>