🚀 go-pugleaf

In article <1993May20.171333.20677@socrates.umd.edu> doug@UC780.UMD.EDU writes:
>In article <1tg8nu$p2m@link.ph.gmr.com>, aaggarwa@rcsuna.ph.gmr.com (Arvind Aggarwal ) writes:
>>In article <1te0eg$8qt@reeve.research.aa.wl.com>, leibowa@skynet.research.aa.wl.com (Allen Leibowitz) writes:
>>|> 
>>|> AT&T Paradyne is has a new V.32bis data/fax modem out.  It is called
>>|> the Dataport 14.4 Fax modem.
>>
>OK, I'll chime in too.  Mine just arrived.  I just need to find a couple of
>14.4K boards to connect to :)  I've barely played with it.  Full details
>shortly.

Well I have a tale less than blissful concerning this modem.  I ordered mine
through an advert in "Windows Direct", a series of postcards that appeared
in my mailbox recently.  The number they gave was 1-800 554 4996.  However,
when I ordered, no-one told me that the modem was on back order until May 12
(I placed my order early April), and when I called them up to ask when my
modem was likely to show up, I was told they didn't know when it would be
shipping, nor how long delivery would take.  They gave me a number for
"Customer Services", but these were obviously post-installation support
people.  These guys put me through to shipping, where I spoke to a Tony
Poole, who was the first person to make sense in the whole deal.

He did not put me on hold, he did not transfer me, he re-assured me that
he would _personally_ find out what the situation was, and that he would
call me back within the hour with some answers.  Within the hour, I
received a call from Lana in Largo (I kid ye not!) who informed me that she
was personally taking my order out of the hands of the people that I had
originally ordered from, and my modem would be shipping out as close to
May 12 as physically possible.  She also gave me a number where I could
reach her if anything was bothering me about the whole deal.  After talking
to her, I was much reassured, and after being contacted by Dave Gary, one
of their Executive Sales Managers (or some such title), I returned to
the feeling that I was dealing with a competent company that was unlikely
to stiff me.

Nice recovery, AT&T (although if you'd given me a reduction as well, I
would have been even more glowing :-)).

So, let this be an example to you companies out there - sooner or later,
someone you employ will drop the ball on one of your sales.  However,
if you make a good recovery, you won't lose that customer.  (For negative
examples, Best Buy could have had $1500 of my personal business in the
first six months I was in the country, but through insensitive management,
lazy and rude attitudes from staff, and peculiar cheque acceptance policies,
I went elsewhere after getting full refunds.)

Alun.
~~~~
P.S. The modem works fine, and I enjoy having a real modem instead of my
2400 baud clunker.  Anyone want to buy it for $40?