🚀 go-pugleaf

Thank you all for your replies on to my review.
I see that we share the same views, that InstallAWARE is a good product
indeed but have made different experiences on the support side.

For some of you who have been very emotional and personal in their
reply, please be assured that I'm not a competitor neither have a
personal issue (at least from my side) with the software author.

I see that some of you were very happy with the response you got
regarding bug fixes and errors and wish Sinan had done the same with
me, being able to come back to me acknowledging that some issues indeed
exist and will be investigated. From a customers point of view, that
gives some confidence that problems will be addressed.

Just to clarify, my review was about issues with the software delaying
our project significantly and at no time did I expect to have an
installer build for me or that I'd receive special attention. If Sinan
see's that differently, as I said, I'm happy for him to post my support
requests and to comment on them so you can see. But before, please
don't become personal as you totally have missed the point.

Also, may I say that there have been positive developments regarding
InstallAWARE support. Sinan came back to a support forum posting of a
colleague of mine to which he had provided a rather short answer
initially but after I'd posted my review, he acknowleded that it has
been probably a not very informative response on his side, offering
further assistance. Thank you Sinan. That's what good support is.


Best Regards,

Martin N Feuersteiner
Invent2b - Innovative Property Business Solutions