Thread View: microsoft.public.windows.inetexplorer.ie6.browser
2 messages
2 total messages
Started by Moses
Thu, 29 Jun 2006 11:03
IE6 and Acrobat Pro 7 problem
Author: Moses
Date: Thu, 29 Jun 2006 11:03
Date: Thu, 29 Jun 2006 11:03
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Hi, All My computer have problem with IE6 and Acrobat Pro7. Every time, when I open IE, an Acrobat setup dialog box pops up and do some installation works, and if I want to continue use IE, I have to cancel this dialog many times (seven or eight times, I think). This problem happens in only one user account, and all things is OK in the others account in the same computer. I've tried uninstall Acrobat and reinstall it, but the problem remains the same. My computer is Windows XP SP2 with newest anti-virus definition. Any idea? Any suggestion is appreciated. Thanks,
Re: IE6 and Acrobat Pro 7 problem
Author: Jon Kennedy
Date: Thu, 06 Jul 2006 02:15
Date: Thu, 06 Jul 2006 02:15
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This is an indication that Acrobat isn't installed correctly. Acrobat is trying to repair it's installation when you open IE. Here's a simplified breakdown of what is happening: Acrobat installs a helper library to provide metadata from PDF files to IE. When IE initializes Acrobat's helper library, it performs a quick diagnostic (commonly called a "sanity check," AKA "am I installed properly?"). When you start IE, you cause the sanity check to fail, and that's when the installer gets invoked. As a work-around to prevent the installer from happening, for now, in IE go to Tools...Manage Add-ons, and disable any Adobe/Acrobat helper app. Should be named "Adobe PDF Reader Link Helper" - click on that to highlight it, then choose the Disable button bottom right, click Okay. For a permanent fix, try this app first: Description of the Windows Installer CleanUp Utility http://support.microsoft.com/?kbid=290301 It may prevent the installer from running due to corruption in the install process. This has been helpful with Office apps wanting to do the same thing all the time. If no joy, see the manual removal instructions for Acrobat Pro here - http://www.adobe.com/support/techdocs/322804.html - this will clean up things that the normal uninstall routine leaves behind. (It's written for 6.0, but I assume this would also cover 7.0) Then reinstall Acrobat Pro 7. More info: http://www.adobe.com/support/techdocs/329444.html -- Jon R. Kennedy MS MVP/IE Charlotte, NC USA jkennedy2@carolina.rr.com "Moses" <moses.mason@gmail.com> wrote in message news:1151579021.680996.301760@75g2000cwc.googlegroups.com... > Hi, All > > My computer have problem with IE6 and Acrobat Pro7. Every time, when I > open IE, an Acrobat setup dialog box pops up and do some installation > works, and if I want to continue use IE, I have to cancel this dialog > many times (seven or eight times, I think). This problem happens in > only one user account, and all things is OK in the others account in > the same computer. I've tried uninstall Acrobat and reinstall it, but > the problem remains the same. > > My computer is Windows XP SP2 with newest anti-virus definition. Any > idea? Any suggestion is appreciated. > > Thanks, >
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