🚀 go-pugleaf

In article <$b1zcDAVWrpzEwLu@ultimate.demon.co.uk>, Gordon Hunter
<gordon@ultimate.demon.co.uk> writes
>In article <866499666snz@michaels.demon.co.uk>, Michael Salem <4ms2u$ms@
>michaels.demon.co.uk> writes
>>Re: Bad Trader Alert
>><I bought a computer and had endless trouble> 
>>
>>If buying from an unkown supplier, use a credit card; the CC company by law 
>>takes responsibility for many problems, and will back you up.
>
>Will they hell! We all know that they are SUPPOSED to do this but they
>try their damned best not to get involved. I tried this with Nat West
>Access a few years ago and was firmly told that if I was willing to give
>my credit card number to a mail order company without seeing the goods,
>that was my problem..... Needless to say I no longer have a Nat West
>Access card!

I have achieved refunds on several occasions, but you have to be
persistant. You should keep notes of what you agreed (if possible FAX a
confirmation in the first place setting down YOUR terms) and write (not
phone) at regular intervals to the INDIVIDUAL at the CC company. It's
also best to FAX or write to the firm you are in dispute with.

Note that non-replying firms can easily be caught by a letter along the
lines of "I will be returning your product to you for a complete refund
unless you reply stating valid reasons why I should not within 14 days"
and cc'ing it to your contact in the CC company. This is also very
helpful if you end up taking them to the small claims court.

In short ranting and raving is not very effective, but a well thought
out campaign is quite entertaining and more rewarding in the end.

-- 
'Oz     "Is it better to seem ignorant and learn,
         - or seem wise and stay ignorant?"