🚀 go-pugleaf

Effective Management Systems, (EMS) a developer of manufacturing
and distribution software has an opening for a

CUSTOMER SUPPORT CALL COORDINATOR - Responsible for taking initial
messages from clients and entering accurate information into our
computerized call tracking system for the technical reps.

Report to : Customer Support Manager
Date Available: Immediately
Work Schedule: Part-Time (20 hours) 1:00 pm to 5:00 pm M-F

Experience/Skill Requirements:

     -    Experience working in a business environment
     -    Good communication and customer service skills
     -    Positive, professional and service skills
     -    Creative and intuitive approach to problem solving
     -    Ability to take and organize accurate messages from
          customers
     -    Good typing skills
     -    Word processing skills
     -    Some basic knowledge of computers

Responsibilities Include:

     -    Work with entire Customer Support Department, providing
          link between Customers and Technical Staff by accurately
          recording technical information on call logs
     -    Categorize, prioritize and track calls taken
     -    Generate and distribute various reports using Powerhouse
          and Wordperfect
     -    Develop knowledge to handle Support calls.

This is considered an entry position for the right canidate to grow
and advance into a technical position within the department.  

If you are interested in applying for this job or know of another 
individual who might be qualified for this position, please SEND
a resume or inquiries to:

Lee Gertsch 
Effective Management Systems
12000 West Park Place
Milwaukee, WI 53224
(414) 359-9012 FAX

Email address: ldg@lime.ems.com