🚀 go-pugleaf

In article <sbayles.723326131@mwunix>, sbayles@mwunix.mitre.org (Scott Bayles) writes:
> I purchased an entire houseful of carpet from a place called Image
> Decorating Center in Reston, VA during early 1990. We received all kinds
> of booklets and junk telling us how great Armstrong Carpets and 
> Stainmaster are. 
> 
> Well, during a recent cleaning, the gentleman doing the work told us    
> the knapp (sp?) of our carpet is destroyed and we should be covered for
> replacement. As it turns out, the Image Decorating Center we bought from hm
> has moved and/or gone out of business. We called Armstrong and they said
> that the info on our invoices is useless to them, and there is really
> nothing they can do for us, unless we find another IDC and get some 
> serial numbers from them for our type of carpet. All attempts at
> calling numbers listed in somewhat dated phonebooks for IDC come up 
> empty.
> 
> Has anyone heard of an Image Decorating Center near them , OR have
> any suggestions about what to do next?
> 
> Thanks,
> 
> Scott
> 

Well, I'll assume that the warantee was from the manufacturer, not IDC,
or some other third party.  Call Armstrong back and tell them to send
someone over, it's their product, their warantee, and their problem, and
you want it fixed.  You might also mention that you've asked for advice
from thousands of homeowners, and unless something gets done soon there
will be lots and lots of people wondering if their warantee on Armstrong
products is worth as much as yours is.

Now, if IDC was going down the tubes for some time now, they may have
shown you products and SAID they were Armstrong products, but in fact
delivered something else.  If that happened, then all you can expect is
for Armstrong to send someone out, and announce that they are sorry,
but that is not their product.  In which case, all you can do is rip
up the carpet, and hope their is another name on the back of the carpet,
in which case you should go after the new party (and let us know that
Armstrong is not the bad guy, though they don't seem too interested
in helping their customers).

Marc