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Article #11272Re: FORD WON'T PAY $3,500 repair for 95 Windstar transmission failure caused by computer failure
From: BELJAN E
Date: Thu, 17 Oct 1996 00:00
Date: Thu, 17 Oct 1996 00:00
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In <32668cc9.82285394@news.mhv.net> srothkin@mhv.net (Steve Rothkin) writes: >There is an old adage that FORD stands for "Fix or Repair Daily." >Based on reviews of the Windstar when it came out in 95, I thought >that maybe that wasn't true anymore, and I shelled out over $20,000 >for one. Now I'm beginning to feel that I made a big mistake. > >Recently I began having transmission problems. If the van was stopped, >and in either Drive or Reverse, it would not immediately engage into >gear when I pressed the gas pedal (if on an incline, it would actually >roll). If/when it finally did engage into gear, it did so with a big >lurch. > > >Only 3 weeks before I started having the transmission problems, I had >a problem with the driver side power window. The dealer charged me >$320 to replace the power window motor, and wouldn't cover it because >at nearly 57,000 miles the van was considered "out of warranty" >(despite being less than two years old, and as if the excess mileage >really had anything to do with the power window motor). Given that >experience, I brought the van to Aamco and didn't even bother with the >Ford dealers. > >Aamco found (through their electrical/computer diagnostics) that the >engine computer was not properly controlling the transmission -- it >was telling the transmission to shift at the wrong times, and to run >at the wrong pressure. They determined that engine computer and the >shift lever position sensor needed to be replaced (at a cost of about >$350) and they did that. At this point, the new computer reported >transmission failure codes (the old computer never reported any >problems). Furthermore, the transmission problems still remained. > >At this point, Aamco removed and disassembled the transmission. They >found significant pressure and heat damage inside >the transmission, and a number of things inside the transmission >had all failed and/or needed to be replaced: > - all solonoids, > - all bands > - drive chain > - torque converter > - all steel plates >basically the transmission needed to be entirely rebuilt. The final >bill after all repairs were complete was $3,525! > >Aamco's opinion is that the van was operating for an extended period >of time with the failed engine computer not properly controlling the >transmission. As a result, transmission eventually burned itself out. >Note that before the physical symptoms noted above caused me to bring >the van to Aamco, I was given no indication of any problem with the >engine computer (i.e., no Check Engine light, no increase in fuel >consumption/decrease in MPG), and I had no noticeable transmission >problems--the transmission failed suddenly and without warning (in >fact, I nearly got into an accident the first time it happened as I >was stopped at a red light on a hill and when it turned green and I >took my foot off the brake and hit the gas, the van actually rolled >backwards). > >I called Fords' customer service hotline to discuss this (I had also >done this for the power window but to no avail). They told me the >vehicle is out of warranty, so they won't help me. I asked to speak to >a higher authority or to have a higher authority call me back, they >said no and hung up the phone on me. > >To add further insult to injury, the day after getting the van back >the Check Engine light came on. I brought the van in and was told I >needed to replace two oxygen sensors--final bill $244. > > > >Add to all of this the 3 recalls and 2 service bulletins that I had to >have performed on the van (at least Ford paid for those since the van >was in warranty at the time), and my conclusions are > 1) Ford's quality is as bad as it ever was (quality is definitely NOT > job 1) > 2) Ford's customer service sucks. > >My recommendations to the world: > >DON'T BUY A FORD VEHICLE. One Lemon, simple as that. I have 6 (Count em) 6 Fords. Not one has had a repair in excess of $500. The most expensive to date was the throttle sensor failed on my 84 Crown Vic costing $457 (car wouldnt start unless starting fluid was used). My 88 Aerostar, 93 Tempo, 90 Mustang all operate fine with no problems. My 1987 Tempo emergency brake failed, which I will end up fixing myself, and my 1987 F150 isnt inspected (I had to do the brakes so it would pass and still havent gotten it in. I have never had a major problem on a new one. Most start to fail in their old age, as is my Crown Vic, it has had brake and engine troubles (noisy lifters) for about a year (nothing a little Marvel Mystery Oil and a new Caliper wont fix). Moral, Ford cant be all that bad. I also have 3 more sayings about ford, FORD, Found on Road dead FORD, Fighting Ozone Repair Daily FORD backwards is Driver Returns on Foot
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: f604a,336260c1a261fd73 X-Google-Attributes: gidf604a,public X-Google-Thread: 1066a0,336260c1a261fd73 X-Google-Attributes: gid1066a0,public X-Google-Thread: 1102fd,336260c1a261fd73 X-Google-Attributes: gid1102fd,public X-Google-Thread: fe036,336260c1a261fd73 X-Google-Attributes: gidfe036,public X-Google-Thread: 114bb4,336260c1a261fd73 X-Google-Attributes: gid114bb4,public X-Google-Thread: f87f5,336260c1a261fd73 X-Google-Attributes: gidf87f5,public X-Google-Thread: 107518,336260c1a261fd73 X-Google-Attributes: gid107518,public X-Google-Thread: 110ea4,336260c1a261fd73 X-Google-Attributes: gid110ea4,public From: lvpy67c@ix.netcom.com(BELJAN E) Subject: Re: FORD WON'T PAY $3,500 repair for 95 Windstar transmission failure caused by computer failure Date: 1996/10/17 Message-ID: <546g9m$1fq@sjx-ixn2.ix.netcom.com> X-Deja-AN: 190160135 references: <32668cc9.82285394@news.mhv.net> organization: Netcom x-netcom-date: Thu Oct 17 4:42:46 PM PDT 1996 newsgroups: misc.consumers,alt.cars,fido7.cars,alt.american.automobile.breakdown.breakdown.breakdown,alt.autos,fido.automotive,rec.auto,rec.autos,rec.autos.misc,alt.music.makers.dj