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Article #5018Re: DISPUTE OVER A BILL WITH SAN FRANCISCO EXAMINER!
From: John Stafford
Date: Wed, 06 Jan 1993 17:39
Date: Wed, 06 Jan 1993 17:39
26 lines
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2126 bytes
Also beware of their "free" trial subscriptions; they use the same logic with them. You are expected to call them at or very near the end of the "free" period and tell them that you don't want it automatically converted to a paid subscription, otherwise it continues and you get the bill (despite the fact that they will often say "we'll call you back and see if you like the paper and want to continue receiving it", they have never called back). I am a Sunday only subscriber and frequently get solicited by them to take some multi-week daily edition "at no extra charge", but again I am expected to "cancel" it to keep it from becoming a "paid" subscription. The usual excuse is that it helps their delivery person get more commission or something (pay them more anyway - don't expect me to take something I don't want so you can be more generous to them) or it helps their delivery person have a more "consistent" route (hire more competant delivery people). Their solicitors seem totally flabbergasted when I tell them I don't want this "free" offer and I have had to get fairly insistent to get them to understand that NO means NO (as in - if you deliver those "free" papers I'll cancel my subscription completely). After several rounds of this they haven't called now for quite a number of months (although I am not naive enough to believe my account is actually tagged with "don't bother"). Hey, if they offer a product I (currently) wish to purchase, the "Sunday only delivery" product, and if they can't deliver that product correctly without delivering unwanted product, then they shouldn't claim to offer a "Sunday only delivery" product.
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From: jws@hpcuhe.cup.hp.com (John Stafford) Date: Wed, 6 Jan 1993 17:39:55 GMT Subject: Re: DISPUTE OVER A BILL WITH SAN FRANCISCO EXAMINER! Message-ID: <117660001@hpcuhe.cup.hp.com> Organization: Hewlett Packard, Cupertino Path: arc1-ca.pugleaf.net!sparky!uunet!zaphod.mps.ohio-state.edu!saimiri.primate.wisc.edu!sdd.hp.com!hpscit.sc.hp.com!hplextra!hpcss01!hpcuhe!jws Newsgroups: misc.consumers References: <1id7m9INNa4t@morrow.stanford.edu> Lines: 26