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Article #5018

Re: DISPUTE OVER A BILL WITH SAN FRANCISCO EXAMINER!

#5018
From: John Stafford
Date: Wed, 06 Jan 1993 17:39
26 lines
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Also beware of their "free" trial subscriptions; they use the same logic
with them.  You are expected to call them at or very near the end of the
"free" period and tell them that you don't want it automatically
converted to a paid subscription, otherwise it continues and you get the
bill (despite the fact that they will often say "we'll call you back and
see if you like the paper and want to continue receiving it", they have
never called back).

I am a Sunday only subscriber and frequently get solicited by them to
take some multi-week daily edition "at no extra charge", but again I am
expected to "cancel" it to keep it from becoming a "paid" subscription.
The usual excuse is that it helps their delivery person get more
commission or something (pay them more anyway - don't expect me to take
something I don't want so you can be more generous to them) or it helps
their delivery person have a more "consistent" route (hire more
competant delivery people).  Their solicitors seem totally flabbergasted
when I tell them I don't want this "free" offer and I have had to get
fairly insistent to get them to understand that NO means NO (as in - if
you deliver those "free" papers I'll cancel my subscription completely).
After several rounds of this they haven't called now for quite a number
of months (although I am not naive enough to believe my account is
actually tagged with "don't bother").  Hey, if they offer a product I
(currently) wish to purchase, the "Sunday only delivery" product, and if
they can't deliver that product correctly without delivering unwanted
product, then they shouldn't claim to offer a "Sunday only delivery"
product.
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Message-ID: <117660001@hpcuhe.cup.hp.com>
Path: arc1-ca.pugleaf.net!sparky!uunet!zaphod.mps.ohio-state.edu!saimiri.primate.wisc.edu!sdd.hp.com!hpscit.sc.hp.com!hplextra!hpcss01!hpcuhe!jws
References: <1id7m9INNa4t@morrow.stanford.edu>

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From: jws@hpcuhe.cup.hp.com (John Stafford)
Date: Wed, 6 Jan 1993 17:39:55 GMT
Subject: Re: DISPUTE OVER A BILL WITH SAN FRANCISCO EXAMINER!
Message-ID: <117660001@hpcuhe.cup.hp.com>
Organization: Hewlett Packard, Cupertino
Path: arc1-ca.pugleaf.net!sparky!uunet!zaphod.mps.ohio-state.edu!saimiri.primate.wisc.edu!sdd.hp.com!hpscit.sc.hp.com!hplextra!hpcss01!hpcuhe!jws
Newsgroups: misc.consumers
References: <1id7m9INNa4t@morrow.stanford.edu>
Lines: 26