🚀 go-pugleaf

In article <1641@cp1.BELL-ATL.COM>, hart@cp1.BELL-ATL.COM (Rod Hart) writes:
> 
> After alittle run in with Softlogic (the produce of DoubleDos) this
> morning, I wondered if I had acted properly in canceling my order.
Yes, you probably acted properly and I assure you that you are not the first to
become disgusted with customer service from Softlogic.
 
I bought DoubleDos at anEgghead Software store.  I was told that it worked fine
with all versions of DOS after 2.11.  The saleperson opened the package on the
premises and we confirmed by reading the documentation that this was true.  
Imagine my surprise when I found that it wouldn't work with MS-DOS 3.2. Well,
I called them up to find out what was going on and I was told to send them my
original distribution disk and $5 and they would send me a version that would
work.  I told them that I would think about it for a while. The more I thought,
the madder I got.  Why should I have to pay more money for a product I bought 
in good faith to run on a reasonably standard system.  I called them back and
told them that I was not going to pay their extra $5 since I had already paid
over $30 for it on the day I actually wanted and needed it.  Finally, about 3
weeks after that I got a version that worked with DOS 3.2.  That is that last
Softlogic product I will use.... Let's hear from some others out there who 
have had similar experiences.

-- 
Frederick F. Freeland Jr.  
FutureNet - DATA I/O                       "Of all the things I've lost, I  
10525 Willows Road                                miss my mind the most." -- ME 
Redmond, WA  98073-9746  Phone: (206) 881-6444