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Article #5431

Re: Volvo service complaint: copy of letter to Volvo

#5431
From: Barclay Blanchard
Date: Mon, 17 Jan 1994 14:38
28 lines
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T. Govindaraj writes:
>A couple of people commented that I was being a whiner (and worse) for
>complaining about the two-hour wait. Perhaps I should have included in
>my usenet posting that the 1500 mile service comprised of checking fluid
>levels and air, and that Dyer & Dyer as well as Volvo claimed, in their
>letters, that their service was efficient and prompt. I guess I should
>have known that 'efficient' probably meant efficient for them.

Most car dealers give far worse service than you report on a *good* day.
Many times I've had an appointment for service and waited several hours for
simple service ... usually because other people had appointments at the same 
time or the dealer was still working on cars brought in on previous days.
Most of us would be happy to get a car serviced within 35 minutes of our 
arrival.

>Also, I should have expected the foul language in some postings, based on
>one posting from someone, without knowing the full context. I guess I
>invited such a response unwittingly since I did not provide the entire
>context. 

No, no one invites Armond's venom.


-- 
Barclay Elizabeth Blanchard   
--------------------------------------------------------------------------------
Life is too short to date insensitive, ill-read men.|barclay@rail9000.gatech.edu
        Support your favorite rabhunk.              |BARCLAY@DALVM3.vnet.ibm.com
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From: barclay@RAIL9000.gatech.edu (Barclay Blanchard)
Newsgroups: misc.consumers,ga.general,atl.general
Subject: Re: Volvo service complaint: copy of letter to Volvo
Message-ID: <132259@hydra.gatech.EDU>
Date: 17 Jan 94 14:38:24 GMT
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