🚀 go-pugleaf

SiA> Today the first bill arrived in the mail. Of course, there's no
SiA> mention of any promotional rate. After waiting on hold with
SiA> Comcast's customer service number, I was told they don't know
SiA> anything about my promotional pricing, and that I must have made
SiA> a mistake. Strange, I have a printout of the signup forms right
SiA> here in front of me, and it clearly says $19.95/month for the
SiA> first three months. But wait! There's some fine print there on
SiA> the page. It says "Prices and availability of promotional pricing
SiA> vary for non-Comcast cable customers." Hmm... I wonder what that
SiA> means? Do I have to be a Comcast cable TV subscriber in order to
SiA> get the high speed Internet at this promotional price? Well,
SiA> golly, that's *exactly* what it means!

It's not your responsibility to read the fine print and figure out if you
are eligible or not. You responded to their offer by trying to sign up, and
they have to check if you are eligible and tell you at the time of ordering
what your price is. It's not enough to say "prices vary" (does not matter in
big or fine print)  - they have to tell you the exact amount.

If you sign up by clicking on the page that advertises $19.95 and no other
price, and their site does accept your sign up, then you can assume that
they have verified your eligibility for this price. Otherwise, they would
have to tell you "sorry, you are not eligible for this promotion; do you
still want to sign up for the regular price $45.00/month?" (or another
number)

If they still show this sign up page, go through the sign-up process once
again - all but the very last confirmation; print out (or save) their forms
showing that they accepted your sign up; then call them, talk to the
manager, and offer to show the printouts. Most likely they will still refuse
(from their standpoint, this incident is the fault of their web programmers
who did not bother to program the eligibility verification during the
sign-up). Then send the printouts and the bill to BBB and your state
Attorney General as the evidence of bait and switch practices. In 1-2
months, Comcast will refund you the difference "as a courtecy".

Alternatively, call Comcast corporate office and tell them the story,
including the confirmation of your eligibility by their rep.


regards