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 Starlite Software Corp.                     
                           PO Box 370                            
                   Port Hadlock, WA 98339-0370                   

                                Michael Butler (tech. support) 
                                (360) 379-9472 
                                (360) 385-7136 (fax) 
                     starlite@mail.daka.com (internet) 
                     CompuServe ID: (72662,3571) 
        World Wide Web: http://www.daka.com/starlite/starlite.htm 


I regret having to write this letter but recent letters posted in 
numerous Newsgroups makes this necessary. Frankly, this is a 
trivial disagreement that shouldn't be conducted in a public 
forum. I'll try to keep this short. I'm referring to "complaint" 
letters posted by a Mr. "AhTeeEm". We know who this is and we 
know his real name. We are not posting it here as we are not 
vindictive and do not wish to directly embarrass this individual. 
I wish I could say the same for his unfair treatment of Starlite 
Software.  

This disagreement arises from a call made to our toll free 800 
order number. He was seeking technical support on a recently 
purchased software product. He wished to have the advertisement 
closing screen not play upon closing the program. He has posted, 
ad nauseam, that he feels this is an error in our distributed 
copy. He is incorrect. What Mr. "AhTeeEm" must fail to understand 
is that PC-Write is distributed as shareware. We have a tradition 
of allowing registered users to distribute copies of our program 
to other users. Therefore, the registered copies must come with 
the advertisement screen so that new users of these copies will 
know that our product is shareware and how to register. Even 
without the code to eliminate the advertisement screen, a 
modestly skilled computer user could write a batch file to start 
the program and clear the screen upon closing. 

Mr. "AhTeeEm" must also fail to understand that technical support 
cannot be provided at our phone expense on a very modestly priced 
program. We would have to charge all users a great deal more to 
provide this free phone service. He is creating this public 
fiasco over his refusal to call Starlite technical support or use 
a 32 cent stamp to write us. He could have contacted us through 
compuserve. Unlike he claims, he was sent our compuserve address 
with the program. To date, we have never had another user fail to 
understand this reality. 

He used abusive language with me over our toll free number when I 
suggested he call our technical number. He refused. He went on to 
say he would withhold his credit card payment, which he did. We 
had to write to Mr. AhTeeEm's credit company to defend our 
actions. As you might have guessed, his credit company sided with 
us. Perhaps you have seen Mr. AhTeeEm's response to a previous 
letter from Mr. Gordon Wanner, Starlite's President. If you have, 
I believe you'll agree, Mr. AhTeeEm's juvenile quips speak for 
his character.   

Mr. "AhTeeEm" is obviously a bitter individual who is desperately 
trying to hurt Starlite Software and defend his petty actions. We 
trust you have met this type of individual before. We are 
confident you are wise enough to "consider the source". 

Regards, 

Michael Butler
Customer Representative, Starlite Software Corp.