🚀 go-pugleaf

Following is a copy of an E-mail I sent to Mr. Kidd/Butler:

I was beginning to agree with you when I read the first copy of your
diatribe - but after finding it repeated FIVE times in this newsgroup you
lost all of my sympathy - I have to agree with your customer and others
that have commented on your practice of perpetuating your beg screen(s) on
registered copies of your software.

If you think that it is necessary to do this you should either include the
appropriate instructions in your documentation regarding how to eliminate
them - many of the users of your product who DO REGISTER IT do so because
they are relatively new to computers and have not learned the ins and outs
of dealing with "shareware" dealers of your ilk and lack the ability to 
be able to as you say:
 
<without the code to eliminate the advertisement screen, a 
<modestly skilled computer user could write a batch file to start 
<the program and clear the screen upon closing. 
<

Your comments regarding the juvenile behaviour of your customer in no way
excuse the far more infantile behaviour you are exhibiting in this matter.
I would like to know who the customer's credit card issuer is so that I can
check my cards and if I have one from them take the necessary actions to
cancel it forthwith - I would not chose to deal with a concern that failed
to stand behind its customer in an instance like this!

I have had the experience, more than once, of encountering difficulty
installing "REAL" software and as a means of resolving it called the toll
free 800 "order number" for the product and each time have either been
given the necessary assistance to resolve the problem or had my call
redirected to the appropriate technical service person who ultimately
assisted me.  In your situation, since you have built-in this bothersome
bug, which by the way any other shareware I have used eliminates upon
registration, it would not be an over extension of your evidently lacking
good will to have your order takers enabled to provide the minimum amount
of information necessary to eliminate this apparently bothersome feature of
your product's registered version!  It would have eliminated this mess you
have dropped on the internet and gone a long way to patching up what
appears to be the  piss poor image of the customer service you provide your
paying customers!


On 13 Oct 95  0:45:15 GMT, starlite@mail.daka.com (Joe Kidd) wrote:

< Starlite Software Corp.                     
<                           PO Box 370                            
<                   Port Hadlock, WA 98339-0370                   
<
<                                Michael Butler (tech. support) 
<                                (360) 379-9472 
<                                (360) 385-7136 (fax) 
<                     starlite@mail.daka.com (internet) 
<                     CompuServe ID: (72662,3571) 
<        World Wide Web: http://www.daka.com/starlite/starlite.htm 
<
<
<I regret having to write this letter but recent letters posted in 
<numerous Newsgroups makes this necessary. Frankly, this is a 
<trivial disagreement that shouldn't be conducted in a public 
<forum. I'll try to keep this short. I'm referring to "complaint" 
<letters posted by a Mr. "AhTeeEm". We know who this is and we 


Since there are at least five copies of Mr. Kidd/Butler's missive in this
thread already and he didn't "keep it short" as he says, I have deleted the
balance of his rantings.

I have to say that the practice of not eliminating the bothersome warning
screens from registered copies of their software, would weigh heavily
against my ever even trying any product they distribute - I'm glad to see
that Mr. Kidd/Butler has been kind enough to have listed their product line
so that we know which shareware items to avoid!
--
It's too bad that 'HATE' has become a new family value!