🚀 go-pugleaf

In article <5vigir$s50$1@gte1.gte.net>, bobward@gte.net (Bob Ward) wrote:

> On Sun, 14 Sep 1997 19:10:48 -0700, Tom Porter <mendonet@zapcom.net>
> wrote:
> 
> >Bob Ward wrote:
> >> 
> >> On Sun, 14 Sep 97 14:18:57 -0400, Ivan.Schaffel@snet.net wrote:
> >> 
> >> >>Tom you completely missed my point. It's a great service to others to
> >> >
> >> >Correction please. TRUTH is an absolute defense to slander and libel. He
> >> 
> >> No, he must prove that they MAKE MONEY by sending out broken computer
> >> systems.
> >
> >No, all he has to prove is they sent HIM a broken computer.
> 
> 
> Reread his original statement, where he says that the company makes

Get a grip kids.

It isn't like a high restocking fee is some new invention, all of the
cheesy joints have them. If its not in the ad though, don't let them get
away with it. Get back on Discover Card and tell them you want so support
or you are switching to a REAL credit card. Make the facts clear, ie slant
everything your way (nothing in the ad, shipment was DOA and incomplete,
etc.) Get on Comp Americas case, speak to the owner, not some flunky that
has no authority and may just be covering there own mistake anyway. At
least get the name and address of the owner so you can write them a
letter.

You made a few mistakes too. Skipping all the up front dross of dealing
with a unknown low ball price vendor without a lot of performance
questions like restocking fees and DOA. When the 25% restocking fee popped
up, it needed to be dealt with DIRECTLY and immediately. What it means is
getting a full refund is going to be HARD. A natural reaction is F them,
but that will cost you 25%. What you may still be able to get, MUCH easier
than your money back is what you originally ordered.

Stop talking on the phone, start writing carefull letters. First to them
with a polite demand for what you want them to do, why, and a time limit
(15 to 30 days). Follow up that letter, and send a copy to the BBB. Follow
up that letter including more agencies.