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Article #7858

Re: MCI Reneges on Customer Offers

#7858
From: John Higdon
Date: Fri, 01 Nov 1996 00:00
34 lines
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In article <55bg83$rim@panix.com>, jeffj@panix.com (Jeff Jonas) wrote:

> Even AT&T's guilty of never "putting it in writing".
> I'm an AT&T customer and even I call their plans
> "true Nonsense" since it's just a hodgepodge of minimal discounts on things,
> similar to the credit card's bogus dollars.

Yes, even AT&T can be bogus. I have AT&T PICed to my seventeen or so
residence lines to take advantage of some other services. My plan d'jour
was "35% off--period". While AT&T is default on many lines, only one line
is really used for making AT&T calls. One month I happened to look at my
bill and discovered no discounts taken whatsoever.

The rep explained that there had to be at least $20 worth of calls to
qualify for the discount. When I pointed out the several hundred dollar's
worth of calls on one of the lines, she explained that THAT particular
line was showing as "PICed to other carrier" and was excluded from the
plan.

It took thirty seconds to demonstrate that no such situation existed (and
the calls plainly showed up on the AT&T portion of the bill). She ended up
issuing credits three months back for calls that were supposed to be
covered on the working plan.

> As Firesign Theatre said "we're all bozos on this bus".

As with cars, in long distance there is no such thing as "the price being
the price".

-- 
John Higdon  |    P.O. Box 7648   | +1 408 264 4115  |      FAX:
john@ati.com | San Jose, CA 95150 | +1 500 FOR-A-MOO |+1 408 264 4407
             |       http://www.ati.com/ati/         |
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From: john@bovine.ati.com (John Higdon)
Subject: Re: MCI Reneges on Customer Offers
Date: 1996/11/01
Message-ID: <john-0111961140080001@bovine.ati.com>
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references: <01bbc1fc$a0187f60$267cd6ce@#allcom> <5587bn$c94@info-server.bbn.com> <john-3110961111460001@harvestore.ati.com> <55bg83$rim@panix.com>
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