Re: MCI Reneges on Customer Offers

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Article #7867

#7867

From: Mendel Leo Cooper
Date: Fri, 25 Oct 1996 00:00

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Lynette Warren wrote:
> 
> Two weeks ago MCI called and made me the offer of 30% off my phone 
> bill...

<snip>
>
>...  I reminded them that their
> sales rep told me that they would match AT&T's offer and asked if that > if that was no longer the case.  The MCI agent said that it was not.  > "So your agent wasn't telling me the truth when I signed on with MCI  > two weeks ago?" I asked. 


Funny thing, about 3 years ago, an MCI customer service rep, in an
uncharacteristic fit of honesty told me that "the long distance phone
business is like selling used cars..."

Draw your own conclusions.



-- 
Never attribute to malice that which is adequately explained by
stupidity.
             ---Hanlon's Razor

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From: Mendel Leo Cooper <thegrendel@theriver.com>
Subject: Re: MCI Reneges on Customer Offers
Date: 1996/10/25
Message-ID: <32707AE6.1778B9DD@theriver.com>
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