🚀 go-pugleaf

Two weeks ago MCI called and made me the offer of 30% off my phone bill
for the next three months if I would switch from AT&T.  The MCI rep also
very enthusiastically told me that if I switch now, they would match any
AT&T offer within the coming weeks. She said that when I switch to MCI,
AT&T would be calling within the next couple of weeks and try to get me to
return to AT&T by offering me a better deal.  She said to make sure and
call MCI when AT&T called me with an offer to return and MCI would 
guarantee that they would match any deal AT&T could make to get me to
return to AT&T.  That, however, is not what happened.

The night before last AT&T called and asked why I'd switched.  I told them
I was generally satisfied with AT&T, but that MCI offered me 30% off on my
next three billings so I changed services.   AT&T then offered 50% off
for the next six months and a $50 credit which I could use on any of their
billings.  I thanked them for the offer and asked them to call back later
this week so I could let them know.

Today I called MCI customer service and told them about the AT&T offer.
They said they couldn't do any better for me than the 30% which they
originally offered.  I asked about the $50 credit.  The MCI rep said
that MCI couldn't afford to offer that sort of credit and that if AT&T
continued to they would eventually go bust.  I reminded them that their
sales rep told me that they would match AT&T's offer and asked if that if
that was no longer the case.  The MCI agent said that it was not.  "So
your agent wasn't telling me the truth when I signed on with MCI two weeks
ago?" I asked.  He said all he could tell me was that MCI didn't have
anything better to offer me.  I asked for the mailing address to MCI
customer service.  He gave it to me.  I told him I was very disappointed 
in MCI, thanked him for the information then hung up.

I'll be returning to AT&T for now, this is just a reminder to you all
that what *any* long distance company rep tells you and what you actually
get can be two very different things.  Write down every offer, time, date,
name of rep whenever you talk to them and complain in writing.

Lynette


 --