🚀 go-pugleaf

Why should Aamco pay for the AMA membership fee?


"Charlie Wang" <cwang@gpu.srv.ualberta.ca> wrote in message
news:8v49ja$dgc$1@pulp.srv.ualberta.ca...
> The problem of the van at that time:  It had problem to accelerate
> once in a while.
>
> Here is what happened:
>
> On Wed. Sept. 20, 2000 I took the van to aamco (9635, 63 ave.), I
explained
> the problem to the receptionist (manager?) Jerry and said I did not know
> whether the problem was engine or transmission.  He said he would find out
> what the problem was for $39.95.  I let him do the diagnostics.  After the
> diagnostics he told me that the transmission caused the problem.  I asked
him:
> "are you sure?" and he said: " yes, after the transmission is serviced the
> problem will be gone."
>
> I agreed to let him to service my transmission.  I asked him when I could
have
> my van back because I needed the van for the weekend.  He promised it
would be
> ready for picking up Friday (Sept. 22, 2000) noon time.  When I checked
with
> him if the van was ready noon time Friday he said it will be ready at the
end of Friday.
> At the end of the day he said it would be ready on Monday morning Sept.
25). And
> he kept saying that for Monday and Tuesday.  I was really pissed off and
took
> Wed. (Sept. 27) off and went there personally and finally got my van in
the afternoon.
> While I was there I asked Jerry to show me the replaced transmission parts
and he
> failed to show me.
>
> On the way home, the van still stalled and delayed accelerating.
>
> When picking up my van he told me that my water pump was leaking.  I told
him my
> coolant did not leak when I hand over my van to him.  And he said
servicing
> transmission had nothing to do with water pump, it's just a coincidence.
However,
> after I drove my van to my garage the coolant spread all over my garage
floor,
> the radiator did not hold any coolant.  I called Jerry again and he
insisted that
> he did nothing wrong, it's the water pump.
>
> The next day (Sept. 28, 2000) I called an auto repair shop about the
coolant
> leaking problem and they said if it's water pump it's not aamco's fault.
They asked
> me to tow the van to their shop and also recommended me to join the ama
since towing
> costs $45 and ama membership is $68.  They did thorough checks and found
out the
> coolant leaking was because the O-ring (where coolant goes into
transmission) was not
> put on properly, and not the water pump.  The engine stall/accelerating
problem was
> caused by malfunctioning fuel pump.  After the O-ring reinstalled and fuel
pump replaced
> the van doesn't leak coolant any more and it doesn't have stall or
accelerating problem
> any more.
>
> When I asked Jerry to pay me the coolant leaking bill and ama membership
fee (towing) he
> photo copied my receipts and told me the owner (Gary) will write me a
check soon.
> I waited over 3 weeks and never see my check.  I left several messages for
Gary and he never
> called me back.  After my wife went there and sat in his office for more
than half an hour
> Gary finally wrote a check for the coolant bill but he refused to pay my
membership fee (towing).
> I called Jerry asking why my membership fee not reimbursed and he said
it's not towing.  When
> I arguing with him he told me I was bullshit.
>
> Conclusion:  aamco can not be trusted.  Their technicians don't have the
expertise and their
> customer service sucks.  They don't care about your vehicle they just want
your money.
> They mis-diagnosed my van and damaged my van causing me a lot of money and
inconvenience.
>
>
> Charlie