🚀 go-pugleaf

In chi.general max <betatron@earthlink.net> wrote:
<snip>
>So ultimately, it's okay to !@#k these people over because they don't 
>have any money to begin with.   got it.

Well, that's the thing...

How should you treat your customers?  One would think with kid gloves, but
it's not always the case...

#1 went to england and ireland on a school trip and called home every day
(#1 was homesick). #1 used the sbc calling card (back when they hadn't 
remerged) so AT&T decided to charge us as high a rate as possible... worked
out to about $500 in calls...  after much pestering, we got them to reduce
it to what an AT&T customer would pay (pointing out we were AT&T customers)
but it took forever to get that worked out with their customer support staff... 

Once they got the bill straightned out (ended up around $200 with the rates
we should have had), we paid the bill, waited a month and cancelled AT&T...

-- 
John Nelson
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