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Article #9343

Re: Best Buy Treated Me Like a Thief

#9343
From: Gordon Burditt
Date: Fri, 06 Jan 2006 04:21
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>>   "Should" is interesting.  Is that "should" as in "will maximize their
>> profits, because they'll piss off some customers, only some of whom
>> will make a stink, but they'll catch more would-be thieves this way"?
>
>It is worth pissing off a few customers to pervent retail theft.

That depends on how far you take it.  If by "prevent retail theft"
you mean *ALL* retail theft, the body cavity searches, mandatory
exit colonoscopies, lie detector tests, torture sessions ("how
many grapes did you eat in the aisle?" repeated for 24 hours until
you admit stealing some and eating them) and random shopper executions
("to keep them honest") will piss off more than a few customers.

On the other hand, if you're talking about security measures like
keeping the memory in a cage where you have to ask for it at checkout,
those detector thingies by exit doors that occasionally mis-alarm but
are supposed to detect un-paid-for merchandise walking out the door,
the end of the "CHANGE:  help yourself" barrel, and return policies
that demand receipts, yes, it's probably worth it.  "Exit door checker"
humans are *not* a security measure.  


						Gordon L. Burditt
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From: gordonb.8q1km@burditt.org (Gordon Burditt)
Newsgroups: misc.consumers,chi.general,mn.general
Subject: Re: Best Buy Treated Me Like a Thief
Date: Fri, 06 Jan 2006 04:21:36 -0000
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