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From: tomyang@scipp.UCSC.EDU ()
Newsgroups: misc.forsale.computers.memory
Subject: UPS alert
Date: 28 Mar 1996 06:14:41 GMT
Organization: Santa Cruz Institute for Particle Physics
Lines: 39
Distribution: world
Message-ID: <4jdaoh$15m@darkstar.UCSC.EDU>
NNTP-Posting-Host: scipp.ucsc.edu


Hi, all shipping customers:

I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
to my client on 2/3 and took my client's cashier check in person. UPS 
said they sent out the check to me on 2/13 by USPS but I never received 
it. I called UPS on 2/22 the first time. They said they would put a 
tracer on it and they told me to wait till 2/28. If I still don't receive 
it, they'll start the whole process again. I called the 2nd time on
2/29. Different person answered the phone. He/she couldn't see my
previous requesting record asking all the information again putting 
another tracer and said UPS would call me back. Nope. Called them
the 3rd time on 3/2. Things repeated. No record shown on their
screen and the front line person dragged me for another 15min to place
another tracer. I requested to talk to their supervisor... he/she
put me on hold for 5min and got back to me saying UPS did send the
check to me on 2/13. I contacted my client to let him know I didn't 
receive the check. My client sent me another check directly on 3/6.
I called UPS on 3/5 to place a complaint. Again, after 20min asking 
info and putting me on hold, he/she said UPS would call me next working
day. Nope. Called UPS on 3/8, they said they did call me on 3/7 
regarding my complaint but nobody answered the phone so the complaint
was settled. They didn't leave a message on my answering machine. I
filed a 2nd complaint. A UPS representive left me 2 messages saying
that they called my client to realize that he already sent me a 2nd 
check so there is no problem. Called UPS on 3/14 to spend another half 
hour try to place a complaint that UPS took the money but didn't do
the job. The representitive had no authority to pass me any other phone 
number I can call or mailing address I could  write to. I think I can 
only post a news on net now.

I've actually recorded all the phone conversation since the 2nd call.
Nobody would say anything now there's any possible mistake about UPS's 
bad service and stink attitute. Information spreads at light speed
today. I hope you would be alert by this case.

Tom Yang

P.S. The tracking number is: 1Z 049 78W 02 1002 016 6


Article: 12998 of misc.forsale.computers.storage
From: chou@monet.vill.edu (Vincent Chou)
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Date: Thu, 28 Mar 1996 07:33:21 GMT
Organization: Villanova University
Lines: 37
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tomyang@scipp.UCSC.EDU () wrote:


>Hi, all shipping customers:

>I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
>to my client on 2/3 and took my client's cashier check in person. UPS 
>said they sent out the check to me on 2/13 by USPS but I never received 
--- snip ----
>I've actually recorded all the phone conversation since the 2nd call.
>Nobody would say anything now there's any possible mistake about UPS's 
>bad service and stink attitute. Information spreads at light speed
>today. I hope you would be alert by this case.

>Tom Yang

>P.S. The tracking number is: 1Z 049 78W 02 1002 016 6

I had bad experience with UPS too. They lost track of my COD package (I shipped
with the Ground Track service). Whenever I call their toll-free number, the new
guy will tell me all kinds of "official excuses" when he/she cannot find the
package's status on the computer. One even admitted mistakes on their side, but
can do nothing to correct it. Anyway I did get my check back after about 42
days.




 +------------------------------+-----------------------------+
 | chou@monet.vill.edu          | #include <sigs/witty.h>     |
 +------------------------------+-----------------------------|
 | Vincent Chou                 | #include <sigs/insightful.h>|
 +------------------------------+-----------------------------+
 | http://renoir.vill.edu/~chou | #include <sigs/integrity.h> |
 +------------------------------+-----------------------------+




Article: 13000 of misc.forsale.computers.storage
From: pheonix@athena.mit.edu (Bilal A. Bhutta)
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Date: 28 Mar 1996 10:54:52 GMT
Organization: Massachusetts Institute of Technology
Lines: 22
Distribution: world
Message-ID: <4jdr5s$p6s@senator-bedfellow.MIT.EDU>
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In article <4jdfcj$bsj@ftp.ee.vill.edu>, chou@monet.vill.edu (Vincent Chou) writes:
|> 
|> >P.S. The tracking number is: 1Z 049 78W 02 1002 016 6
|> 
|> I had bad experience with UPS too. They lost track of my COD package (I shipped
|> with the Ground Track service). Whenever I call their toll-free number, the new
|> guy will tell me all kinds of "official excuses" when he/she cannot find the
|> package's status on the computer. One even admitted mistakes on their side, but
|> can do nothing to correct it. Anyway I did get my check back after about 42
|> days.
|> 

  Hmm... the same thing happened to me the ONLY time I used UPS COD. The check
didn't show up until 45 days after I had shipped the item, and only after
multiple complaints. Since then, I have only used FedEx COD. Atleast the money
shows up the next day! 

Regards,

Bilal A. Bhutta
---
pheonix@athena.mit.edu


Article: 13010 of misc.forsale.computers.storage
From: rle@wwa.com (Dick Evans)
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Date: Thu, 28 Mar 96 15:18:49 GMT
Organization: WorldWide Access (tm) - Chicagoland Internet Services (http://www.wwa.com)
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I've had worse experiences with UPS. UPS doesn't care, so don't waste your 
time trying to pursue it with them. I once had to engage an attorney to 
recover a $5,000 security deposit with UPS that there was no question they 
owed me. This was after taking it up the line and many, many phone calls. 
Their administrative practices would make a great expose' on 60 Minutes.

Dick Evans


In article <4jd4na$t7e@darkstar.UCSC.EDU>, tomyang@scipp.UCSC.EDU () wrote:
>
>Hi, all shipping customers:
>
>I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
>to my client on 2/3 and took my client's cashier check in person. UPS 
>said they sent out the check to me on 2/13 by USPS but I never received 
>it. I called UPS on 2/22 the first time. They said they would put a 
>tracer on it and they told me to wait till 2/28. If I still don't receive 
>it, they'll start the whole process again. I called the 2nd time on
>2/29. Different person answered the phone. He/she couldn't see my
>previous requesting record asking all the information again putting 
>another tracer and said UPS would call me back. Nope. Called them
>the 3rd time on 3/2. Things repeated. No record shown on their
>screen and the front line person dragged me for another 15min to place
>another tracer. I requested to talk to their supervisor... he/she
>put me on hold for 5min and got back to me saying UPS did send the
>check to me on 2/13. I contacted my client to let him know I didn't 
>receive the check. My client sent me another check directly on 3/6.
>I called UPS on 3/5 to place a complaint. Again, after 20min asking 
>info and putting me on hold, he/she said UPS would call me next working
>day. Nope. Called UPS on 3/8, they said they did call me on 3/7 
>regarding my complaint but nobody answered the phone so the complaint
>was settled. They didn't leave a message on my answering machine. I
>filed a 2nd complaint. A UPS representive left me 2 messages saying
>that they called my client to realize that he already sent me a 2nd 
>check so there is no problem. Called UPS on 3/14 to spend another half 
>hour try to place a complaint that UPS took the money but didn't do
>the job. The representitive had no authority to pass me any other phone 
>number I can call or mailing address I could  write to. I think I can 
>only post a news on net now.
>
>I've actually recorded all the phone conversation since the 2nd call.
>Nobody would say anything now there's any possible mistake about UPS's 
>bad service and stink attitute. Information spreads at light speed
>today. I hope you would be alert by this case.
>
>Tom Yang
>
>P.S. The tracking number is: 1Z 049 78W 02 1002 016 6


Article: 13027 of misc.forsale.computers.storage
From: THE Chris <clabaw1@gl.umbc.edu>
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Date: Thu, 28 Mar 1996 08:35:00 -0500
Organization: University of Maryland, Baltimore County
Lines: 33
Message-ID: <Pine.SGI.3.91.960328082720.908C-100000@umbc8.umbc.edu>
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	And here's just another one to add to the list...

	I sent a video projector via UPS, worth over $1,500.  They lost
it.  Couldn't find it for two weeks!  It was going from Baltimore, MD to
Washington state.  Somehow, it ended up in Georgia!!  They finally managed
to get it to the right place after 60 days from the ship-date.  It was
sent ground-trac.  I think the only reason they bothered to get it there
at all is because I had already filled out the paper-work to claim the
money for insurance, and had informed them of my intent (I did buy that
insurance) and they notified me that they had found it and sent it
second-day they day before I could actually file the claim.

	Another one....

	I sent an older IBM 386 via ground-trac.  I was one of those steel
tower-cases.  You know the ones, they weigh 70 lbs.  I sent that, along
with 14.4k ext modem, keyboard, mouse, ext 5.25" drive, and VGA monitor. 
It arrived on time at the correct location.  Unfortunately there was a
huge hole punched in the side of the box, and much of the foam and paper
packing was gone, as well as the 14.4k modem, and the external drive.  
Took them three weeks after the claim was filed for them to agree to 
issue me a check for $100.  That was last week, still waiting for it.  I 
sent the computer about two months ago.  

	Their COD payments take about three weeks, also.  Sometimes 
longer.  The more I use UPS, the more I'm beginning to look elsewhere.  
Does anyone know if Fed-Ex has comparable rates for larger sizes and 
weights?  

-Chris



Article: 13057 of misc.forsale.computers.storage
From: pros@telalink.net ( P R O S  )
Newsgroups: misc.forsale.computers.storage
Subject: Re: UPS alert
Date: Thu, 28 Mar 1996 01:18:30 -0600 (CST)
Organization: Telalink Corporation, Nashville, TN, USA
Lines: 59
Message-ID: <4jg2bb$gp0@adam.telalink.net>
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rle@wwa.com (Dick Evans) wrote:

>I've had worse experiences with UPS. UPS doesn't care, so don't waste your 
>time trying to pursue it with them. I once had to engage an attorney to 
>recover a $5,000 security deposit with UPS that there was no question they 
>owed me. This was after taking it up the line and many, many phone calls. 
>Their administrative practices would make a great expose' on 60 Minutes.

>Dick Evans


>In article <4jd4na$t7e@darkstar.UCSC.EDU>, tomyang@scipp.UCSC.EDU () wrote:
>>
>>Hi, all shipping customers:
>>
>>I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
>>to my client on 2/3 and took my client's cashier check in person. UPS 
>>said they sent out the check to me on 2/13 by USPS but I never received 
>>it. I called UPS on 2/22 the first time. They said they would put a 
>>tracer on it and they told me to wait till 2/28. If I still don't receive 
>>it, they'll start the whole process again. I called the 2nd time on
>>2/29. Different person answered the phone. He/she couldn't see my
>>previous requesting record asking all the information again putting 
>>another tracer and said UPS would call me back. Nope. Called them
>>the 3rd time on 3/2. Things repeated. No record shown on their
>>screen and the front line person dragged me for another 15min to place
>>another tracer. I requested to talk to their supervisor... he/she
>>put me on hold for 5min and got back to me saying UPS did send the
>>check to me on 2/13. I contacted my client to let him know I didn't 
>>receive the check. My client sent me another check directly on 3/6.
>>I called UPS on 3/5 to place a complaint. Again, after 20min asking 
>>info and putting me on hold, he/she said UPS would call me next working
>>day. Nope. Called UPS on 3/8, they said they did call me on 3/7 
>>regarding my complaint but nobody answered the phone so the complaint
>>was settled. They didn't leave a message on my answering machine. I
>>filed a 2nd complaint. A UPS representive left me 2 messages saying
>>that they called my client to realize that he already sent me a 2nd 
>>check so there is no problem. Called UPS on 3/14 to spend another half 
>>hour try to place a complaint that UPS took the money but didn't do
>>the job. The representitive had no authority to pass me any other phone 
>>number I can call or mailing address I could  write to. I think I can 
>>only post a news on net now.
>>
>>I've actually recorded all the phone conversation since the 2nd call.
>>Nobody would say anything now there's any possible mistake about UPS's 
>>bad service and stink attitute. Information spreads at light speed
>>today. I hope you would be alert by this case.
>>
>>Tom Yang
>>
>>P.S. The tracking number is: 1Z 049 78W 02 1002 016 6


I have had a similar case in which several phone calls and 3 months
later i got my goods claim.

PROS 
Dee



Article: 13069 of misc.forsale.computers.storage
From: THE Chris <clabaw1@gl.umbc.edu>
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Date: Thu, 28 Mar 1996 14:01:40 -0500
Organization: University of Maryland, Baltimore County
Lines: 19
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On 28 Mar 1996, MICHAEL BRZEZOWSKI wrote:

> FED EX Sucks too....
> 
> I purchased a SCSI controller from someone COD from FedEx.  I gave them the
> check and figured that everything was cool.  About one month later I get my
> check back in the mail saying that the address was invalid (This is the
> address that they sender himself wrote on the package so that he could get his
> money.)  Luckily for the sender I am honest and wrote him email saying what
> happened and the sent him another check....

	Well, considering the number of bad experiences with UPS vs. 
Fed-Ex, I think Fed-Ex wins hands down.  Especially considering that your 
experience was relatively minor, and could have been from a small mistake 
somewhere.  Maybe Fed-Ex would have denied responsibility, but who knows, 
you never called.

-Chris





Article: 18307 of misc.forsale.computers.memory
From: "Jason P. Butler" <jbutler@odin.cbu.edu>
Newsgroups: misc.forsale.computers.memory
Subject: Re: UPS alert
Date: Thu, 28 Mar 1996 09:59:07 -0600
Organization: Christian Brothers University
Lines: 59
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On 28 Mar 1996 tomyang@scipp.UCSC.EDU wrote:

I had the same experience!!! But the check finally got top me, it took 
them 45 days to get a check from a COD back to me that was $5500!!! I 
only use FEdEx now!!

Jason butler



> 
> Hi, all shipping customers:
> 
> I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
> to my client on 2/3 and took my client's cashier check in person. UPS 
> said they sent out the check to me on 2/13 by USPS but I never received 
> it. I called UPS on 2/22 the first time. They said they would put a 
> tracer on it and they told me to wait till 2/28. If I still don't receive 
> it, they'll start the whole process again. I called the 2nd time on
> 2/29. Different person answered the phone. He/she couldn't see my
> previous requesting record asking all the information again putting 
> another tracer and said UPS would call me back. Nope. Called them
> the 3rd time on 3/2. Things repeated. No record shown on their
> screen and the front line person dragged me for another 15min to place
> another tracer. I requested to talk to their supervisor... he/she
> put me on hold for 5min and got back to me saying UPS did send the
> check to me on 2/13. I contacted my client to let him know I didn't 
> receive the check. My client sent me another check directly on 3/6.
> I called UPS on 3/5 to place a complaint. Again, after 20min asking 
> info and putting me on hold, he/she said UPS would call me next working
> day. Nope. Called UPS on 3/8, they said they did call me on 3/7 
> regarding my complaint but nobody answered the phone so the complaint
> was settled. They didn't leave a message on my answering machine. I
> filed a 2nd complaint. A UPS representive left me 2 messages saying
> that they called my client to realize that he already sent me a 2nd 
> check so there is no problem. Called UPS on 3/14 to spend another half 
> hour try to place a complaint that UPS took the money but didn't do
> the job. The representitive had no authority to pass me any other phone 
> number I can call or mailing address I could  write to. I think I can 
> only post a news on net now.
> 
> I've actually recorded all the phone conversation since the 2nd call.
> Nobody would say anything now there's any possible mistake about UPS's 
> bad service and stink attitute. Information spreads at light speed
> today. I hope you would be alert by this case.
> 
> Tom Yang
> 
> P.S. The tracking number is: 1Z 049 78W 02 1002 016 6
> 
> 

**************************************************************
* Jason Butler                          First Year           *
* jbutler@odin.cbu.edu                       CS Major        *
*                                                            *
* ---Call (901)372-1945 for the best deals in memory!!!---   *
**************************************************************



Article: 7024 of misc.forsale.computers.modems
From: lixigen@pilot.msu.edu (Xigen Li)
Newsgroups: misc.forsale.computers.modems,misc.forsale.computers.workstation
Subject: Re: UPS alert
Date: Thu, 28 Mar 1996 23:06:34 GMT
Organization: Michigan State University
Lines: 49
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My logic would be:  ask UPS refund the money for COD and ask they
compensate the time and energe you devoted to solve the problem they
created.  If not get a satisfactory result, tell them you are going to
post your story in as many as possible places in the internet and this
is so easy to do nowadays.

tomyang@scipp.UCSC.EDU () wrote:


>Hi, all shipping customers:

>I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
>to my client on 2/3 and took my client's cashier check in person. UPS 
>said they sent out the check to me on 2/13 by USPS but I never received 
>it. I called UPS on 2/22 the first time. They said they would put a 
>tracer on it and they told me to wait till 2/28. If I still don't receive 
>it, they'll start the whole process again. I called the 2nd time on
>2/29. Different person answered the phone. He/she couldn't see my
>previous requesting record asking all the information again putting 
>another tracer and said UPS would call me back. Nope. Called them
>the 3rd time on 3/2. Things repeated. No record shown on their
>screen and the front line person dragged me for another 15min to place
>another tracer. I requested to talk to their supervisor... he/she
>put me on hold for 5min and got back to me saying UPS did send the
>check to me on 2/13. I contacted my client to let him know I didn't 
>receive the check. My client sent me another check directly on 3/6.
>I called UPS on 3/5 to place a complaint. Again, after 20min asking 
>info and putting me on hold, he/she said UPS would call me next working
>day. Nope. Called UPS on 3/8, they said they did call me on 3/7 
>regarding my complaint but nobody answered the phone so the complaint
>was settled. They didn't leave a message on my answering machine. I
>filed a 2nd complaint. A UPS representive left me 2 messages saying
>that they called my client to realize that he already sent me a 2nd 
>check so there is no problem. Called UPS on 3/14 to spend another half 
>hour try to place a complaint that UPS took the money but didn't do
>the job. The representitive had no authority to pass me any other phone 
>number I can call or mailing address I could  write to. I think I can 
>only post a news on net now.

>I've actually recorded all the phone conversation since the 2nd call.
>Nobody would say anything now there's any possible mistake about UPS's 
>bad service and stink attitute. Information spreads at light speed
>today. I hope you would be alert by this case.

>Tom Yang

>P.S. The tracking number is: 1Z 049 78W 02 1002 016 6




Article 13112 of misc.forsale.computers.storage:
Path: news.cis.okstate.edu!news.ecn.uoknor.edu!paladin.american.edu!gatech!newsfeed.internetmci.com!news.sprintlink.net!news.cuny.edu!shiva.hunter.cuny.edu!clijeron
From: Carlos Lijeron <clijeron@shiva.Hunter.CUNY.EDU>
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Date: Fri, 29 Mar 1996 15:22:42 -0500
Lines: 45
Message-ID: <Pine.SOL.3.91.960329152208.6121D-100000@shiva.hunter.cuny.edu>
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I know...UPS SUCKS  there's nothing like US parcel Service...

On 28 Mar 1996 tomyang@scipp.UCSC.EDU wrote:

> 
> Hi, all shipping customers:
> 
> I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
> to my client on 2/3 and took my client's cashier check in person. UPS 
> said they sent out the check to me on 2/13 by USPS but I never received 
> it. I called UPS on 2/22 the first time. They said they would put a 
> tracer on it and they told me to wait till 2/28. If I still don't receive 
> it, they'll start the whole process again. I called the 2nd time on
> 2/29. Different person answered the phone. He/she couldn't see my
> previous requesting record asking all the information again putting 
> another tracer and said UPS would call me back. Nope. Called them
> the 3rd time on 3/2. Things repeated. No record shown on their
> screen and the front line person dragged me for another 15min to place
> another tracer. I requested to talk to their supervisor... he/she
> put me on hold for 5min and got back to me saying UPS did send the
> check to me on 2/13. I contacted my client to let him know I didn't 
> receive the check. My client sent me another check directly on 3/6.
> I called UPS on 3/5 to place a complaint. Again, after 20min asking 
> info and putting me on hold, he/she said UPS would call me next working
> day. Nope. Called UPS on 3/8, they said they did call me on 3/7 
> regarding my complaint but nobody answered the phone so the complaint
> was settled. They didn't leave a message on my answering machine. I
> filed a 2nd complaint. A UPS representive left me 2 messages saying
> that they called my client to realize that he already sent me a 2nd 
> check so there is no problem. Called UPS on 3/14 to spend another half 
> hour try to place a complaint that UPS took the money but didn't do
> the job. The representitive had no authority to pass me any other phone 
> number I can call or mailing address I could  write to. I think I can 
> only post a news on net now.
> 
> I've actually recorded all the phone conversation since the 2nd call.
> Nobody would say anything now there's any possible mistake about UPS's 
> bad service and stink attitute. Information spreads at light speed
> today. I hope you would be alert by this case.
> 
> Tom Yang
> 
> P.S. The tracking number is: 1Z 049 78W 02 1002 016 6
> 
> 


Article 13166 of misc.forsale.computers.storage:
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From: eric38@wharton.upenn.edu
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Date: Sat, 30 Mar 1996 23:47:33 GMT
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Let's just add one, except with a twist- Airborne express:

Ordered seven (Count 'em, 7) systems with seventeen inch monitors from
Dell. Overnight shipment. Lost a monitor or two. No big deal right?
The'd start a tracking thing on them. First, they were lost in texas,
then oklahoma, then they were lost in New York. Pardon me, but I
didn't really care where they were lost, except that I was paying out
the proverbial ass for overnight shipping here, and well, there were
no monitors or systems to be found anywhere. As someone else in this
thread said so truthfully, the moral of this story? Federal Express.



Article 13199 of misc.forsale.computers.storage:
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From: reb1@earthlink.net (Robert E. Bruss)
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Date: Sun, 31 Mar 1996 12:38:47 GMT
Organization: Earthlink Network, Inc.
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>>Hi, all shipping customers:

>>I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
>>to my client on 2/3 and took my client's cashier check in person. UPS 
>>said they sent out the check to me on 2/13 by USPS but I never received 
>--- snip ----
>>I've actually recorded all the phone conversation since the 2nd call.
>>Nobody would say anything now there's any possible mistake about UPS's 
>>bad service and stink attitute. Information spreads at light speed
>>today. I hope you would be alert by this case.

>>Tom Yang

>>P.S. The tracking number is: 1Z 049 78W 02 1002 016 6

>I had bad experience with UPS too. They lost track of my COD package (I shipped
>with the Ground Track service). Whenever I call their toll-free number, the new
>guy will tell me all kinds of "official excuses" when he/she cannot find the
>package's status on the computer. One even admitted mistakes on their side, but
>can do nothing to correct it. Anyway I did get my check back after about 42
>days.

Add me to this list.  They haven't lost anything yet, but packages
that used to take 1 day now take 3-4 business days which usually
tanslates into 1 week with holidays & weekends.  They've gone from
very reliable to sort of reliable but very slow.

~~~~~~~~~~~~~~~~~~~~~~~
Bob Bruss
reb1@earthlink.net
~~~~~~~~~~~~~~~~~~~~~~~



Article 7059 of misc.forsale.computers.modems:
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From: dave@niagara.com (Dave Dametto)
Newsgroups: misc.forsale.computers.modems,misc.forsale.computers.workstation
Subject: Re: UPS alert
Followup-To: misc.forsale.computers.modems,misc.forsale.computers.workstation
Date: 29 Mar 1996 18:11:02 GMT
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I agree with you there.

UPS shipped us a monitor in January and we recieved the goods damaged.
The goods were insured and we reported it immediately and were told
that it would take 5 days to settle the claim.

They eventually picked up the monitor and told us it was just for
inspection.  Shortly thereafter, it showed up on the shippers desk
in Colorado.  We are in Canada.

The best part is, they picked it up on Friday, and came back the 
following Monday to pick up the same item.

No explanation was given to the shipper and we had no idea what to
do.  We did not authorize this send back, and we were not told that
it would happen.

Anyway, they are still goofing off on settling the claim.  I'd have
to say their insurance scheme is a scam.

So we are going to send a nice letter documenting all this to the
Better Business Bureau and take them to small claims court.

A word of warning to the wise, don't ship UPS.




Article 7066 of misc.forsale.computers.modems:
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From: dcase@case.com
Newsgroups: misc.forsale.computers.modems,misc.forsale.computers.workstation
Subject: Re: UPS alert
Date: Fri, 29 Mar 1996 17:57:30 -0800
Organization: CASE Electronics
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Dave Dametto wrote:
> 
> I agree with you there.
> 
> UPS shipped us a monitor in January and we recieved the goods damaged.
> The goods were insured and we reported it immediately and were told
> that it would take 5 days to settle the claim.
> 
> They eventually picked up the monitor and told us it was just for
> inspection.  Shortly thereafter, it showed up on the shippers desk
> in Colorado.  We are in Canada.

I have had many a problem with UPS but, what can you do. There aren't a
lot of other choices out there. They have become as much a monopoly as
the post office and act that same way towards their clients. I have had
just about every problem one could have with a business, with UPS, but,
I am still forced to use them for almost everything. I have been told by
several UPS people that the biggest problem is that UPS isn't under
national control like FedEx is. Each office is almost an entity itself
and what an office in San Francisco does has almost no effect on an
office in New York. This may be a half truth but, judging by the
national 800 numbers response to complaints I do belive it. They have
some sort of cute internal computer network that basically means that
the national office just emails the local office with the complaint when
you call them with one. I have actually had the driver that I was
complaining about receive the mail containing the complaint about him.
He was nice enough to mention it to me but I am sure that the mail hit
/dev/null before it hit anyone elses desk. I didn't get a pickup for
three days after that and it was another driver when someone finally
dropped by.

               	                   Thanks,
		                  David Case

 CASE Electronics - 4770 Soquel Drive - Suite D - Soquel - California -
95073
				(408)479-0759


Article 13311 of misc.forsale.computers.storage:
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From: slacker@falcon.inetnebr.com (Brent M. McKibbin)
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Followup-To: misc.forsale.computers.printers,misc.forsale.computers.storage
Date: 2 Apr 1996 01:21:01 GMT
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Robert E. Bruss (reb1@earthlink.net) wrote:
> Add me to this list.  They haven't lost anything yet, but packages
> that used to take 1 day now take 3-4 business days which usually
> tanslates into 1 week with holidays & weekends.  They've gone from
> very reliable to sort of reliable but very slow.

I've actually had more problems of this sort than any other.  The worst
time was when I had ordered some miniatures for a museum display that was
opening the next weekend via 2nd day UPS so I could get them painted 
and mounted.  Took them 4 days after it was shipped (I checked the shipping
docs to make sure the company had got it out same-day, which they did...)
I tried to get a refund for the 2nd day premium, but got so much crap that 
I finally gave up.

Example 2.  I had ordered a new suitbag for a trip I was going to be
making, and the company didn't offer Fed-X, so I went with 2nd day UPS.
Three and a half days later I left without it.  Returned to find that it
had arrived (at my neighbor's) 5 days after it had been shipped.

Experience 3.  I had built a computer for a friend in MN, and he wanted 
it shipped via UPS for some reason I don't remember.  I shipped it insured
UPS ground, and when it arrived, my friend described the box as looking 
"like they dragged it behind the truck."  Luckily, the only casualties were
the brand new hard-drive and the case.  It took almost 2 months to wring a
settlment out of them, and it fell considerably below replacement cost.

Needless to say, I don't plan on using their 'service' any time in the near
future.
--
 -------------------------  ----------------------------------------------
| -Brent McKibbin-        || "We should see how little the people who     |
| -aka Darkbrow,Comintern ||  loved us understood us, and how much the    |
| -slacker@inetnebr.com-  ||  people we loved despised us."  -Sonic Youth-|
 -------------------------  ----------------------------------------------


Article 13319 of misc.forsale.computers.storage:
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From: rtshaw@tir.com (Ron Shaw)
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Date: Mon, 01 Apr 1996 18:24:17 GMT
Organization: The Internet Ramp
Lines: 19
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chou@monet.vill.edu (Vincent Chou) wrote:

>tomyang@scipp.UCSC.EDU () wrote:


>>Hi, all shipping customers:

ce). Whenever I call their toll-free number, the new
>guy will tell me all kinds of "official excuses" when he/she cannot find the


UPS Bastards just destroyed about 6,000 bucks worth of my Computer
stuff  then tryied to worm out of it from "its not in the origional
manufacturers box" (it was and the mfg wrote em a letter), to
"if there is no outside damage to the box then there could be no
inside damage"  what a bunch of  run arround assholes
UPS. should be renamed Oops,




Article 13359 of misc.forsale.computers.storage:
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From: Jim Piper <iamweare@cruzio.com>
Subject: Re: UPS alert
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Date: Mon, 1 Apr 1996 22:03:26 GMT
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Robert E. Bruss wrote:
> 
> >>Hi, all shipping customers:
> 
> >>I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
> >>to my client on 2/3 and took my client's cashier check in person. UPS
> >>said they sent out the check to me on 2/13 by USPS but I never received
  etc.

I was once told by an insider that at FedEx UPS is referred to as "Oops."

May be get better service from the god 'ole snail mail?

Best regards all

-- Jim



Article 7256 of misc.forsale.computers.modems:
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From: LeRoy Michaelson <lrm@hiwaay.net>
Newsgroups: misc.forsale.computers.modems,misc.forsale.computers.workstation
Subject: Re: UPS alert
Date: Tue, 02 Apr 1996 23:30:44 -0500
Organization: Fusion Concepts
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My experience has been that if you want it done right, use FedEx.  They
are a bit more expensive, but I have never had a problem with them. 

------------------ -------------------------- -----------------------------
LeRoy Michaelson                              Owner
Fusion Concepts                               Voice: (802) 453-4565
RD 2  Box 4730                                FAX:   (802) 453-6177
Bristol, VT 05443                             email:lrm@fusion-concepts.com
                                                    lrm@hiwaay.net
------------------ -------------------------- -----------------------------


Article 7244 of misc.forsale.computers.modems:
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From: Forever@cris.com (Chris  Claprood)
Newsgroups: misc.forsale.computers.modems,misc.forsale.computers.workstation
Subject: Re: UPS alert
Followup-To: misc.forsale.computers.modems,misc.forsale.computers.workstation
Date: 3 Apr 1996 05:12:01 GMT
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UPS sucks, excuse the language, but they have lost plenty of my sendings, 
also have lost COD's (cashiers checks to be returned to me) I will never 
use them again!  GO FEDEX!XY







Stan Colcombe (narc@nauticom.net) wrote:
: tomyang@scipp.UCSC.EDU () wrote:

: >Hi, all shipping customers:

: >I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
: >to my client on 2/3 and took my client's cashier check in person. UPS 
: >said they sent out the check to me on 2/13 by USPS but I never received 
: >it. I called UPS on 2/22 the first time. They said they would put a 

: I don't doubt the veracity of Tom's account - stuff happens!  I often
: wonder how UPS keeps anything straight.  I feel compelled to state,
: however, that we have never had a problem with UPS (and I doubt that
: too many others have, either) and have always experienced nothing but
: exemplary service...

: Stan - 

: --------------------------------------------------------------
: North American Resource Corp.| New/Used/Rebuilt/Refurbished
: 648 Freeport Road            | Upgrades/Custom Programming
: Freeport, PA  16229-1805     | Preventive Maintenance/Repairs
: Ph/FAX: 412-295-0307         | Stan Colcombe, V.Pres.
: narc@nauticom.net            | Wesley Montgomery, V.Pres.  
: --------------------------------------------------------------



Article 7269 of misc.forsale.computers.modems:
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From: mfrisch@saturn.tlug.org (Mike Frisch)
Newsgroups: misc.forsale.computers.modems,misc.forsale.computers.workstation
Subject: Re: UPS alert
Date: Wed, 03 Apr 96 17:14:59 GMT
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In article <3161FEF4.61DA@hiwaay.net>, LeRoy Michaelson <lrm@hiwaay.net> 
wrote:
>My experience has been that if you want it done right, use FedEx.  They
>are a bit more expensive, but I have never had a problem with them. 

        I'll second that.  I just started using FedEx after using UPS 
primarily and while FedEx is a little more, they seem to be working out 
great.

Mike.


======================================================================
Mike Frisch                             Email: mfrisch@saturn.tlug.org
Northstar Technologies                 WWW: http://www.io.org/~mfrisch
Newmarket, Ontario, CANADA                      Compuserve: 76620,2534



Article 13752 of misc.forsale.computers.storage:
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From: "J&N Computer Services (Jerold Jacobsen)" <selborne@eznet.net>
Newsgroups: misc.forsale.computers.printers,misc.forsale.computers.storage
Subject: Re: UPS alert
Date: Sun, 07 Apr 1996 22:09:33 -0400
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Hi all;

We've been selling on the net for three months.  I use Fedex, and have 
found them to be very reliable.  The good thing is that I get my check 
back *the next day* after the buyer gets the goods.

They are more expensive, but I can't afford to wait for the COD returns 
since we are doing the volume that we are.

They supply all packaging, as well as free (don't let them kid you, you 
do pay for it in shipping costs!) use of their 'Powership' system.  It 
prints the labels and validates zip codes.  It also does the 
international labels & such.

Fedex has package tracking on the web.  I think UPS also has this also. 
 I built a microsoft access program that I put all shipping info into, 
then press a button at the end of package entry that creates a HTML with 
all cgi-bin commands for Fedex package lookup.  I copy this over to my 
internet site (usually every day).  This keeps down the phone calls for 
folks looking for tracking information, as they can do it themselves.

I haven't kept track of how many packages we've shipped, probably 
somewhere around 500, but they haven't lost one yet.

Jerry Jacobsen
J&N Computer Services
-- 
-----------------------------------------------------------------
Jerold K. Jacobsen

J&N Computer Services
176 Selborne Chase
Fairport, NY  14450
(716) 425-8003


mailto:selborne@eznet.net
http://www.jncs.com 

Good Low Prices, Quick Response, Common Components.
-----------------------------------------------------------------