🚀 go-pugleaf

Hi, all shipping customers:

I purchased a 2nd day UPS COD on 2/1/96. UPS did deliver it on time
to my client on 2/3 and took my client's cashier check in person. UPS 
said they sent out the check to me on 2/13 by USPS but I never received 
it. I called UPS on 2/22 the first time. They said they would put a 
tracer on it and they told me to wait till 2/28. If I still don't receive 
it, they'll start the whole process again. I called the 2nd time on
2/29. Different person answered the phone. He/she couldn't see my
previous requesting record asking all the information again putting 
another tracer and said UPS would call me back. Nope. Called them
the 3rd time on 3/2. Things repeated. No record shown on their
screen and the front line person dragged me for another 15min to place
another tracer. I requested to talk to their supervisor... he/she
put me on hold for 5min and got back to me saying UPS did send the
check to me on 2/13. I contacted my client to let him know I didn't 
receive the check. My client sent me another check directly on 3/6.
I called UPS on 3/5 to place a complaint. Again, after 20min asking 
info and putting me on hold, he/she said UPS would call me next working
day. Nope. Called UPS on 3/8, they said they did call me on 3/7 
regarding my complaint but nobody answered the phone so the complaint
was settled. They didn't leave a message on my answering machine. I
filed a 2nd complaint. A UPS representive left me 2 messages saying
that they called my client to realize that he already sent me a 2nd 
check so there is no problem. Called UPS on 3/14 to spend another half 
hour try to place a complaint that UPS took the money but didn't do
the job. The representitive had no authority to pass me any other phone 
number I can call or mailing address I could  write to. I think I can 
only post a news on net now.

I've actually recorded all the phone conversation since the 2nd call.
Nobody would say anything now there's any possible mistake about UPS's 
bad service and stink attitute. Information spreads at light speed
today. I hope you would be alert by this case.

Tom Yang

P.S. The tracking number is: 1Z 049 78W 02 1002 016 6