🚀 go-pugleaf

Immediate opening in Warren NJ for a(an) Helpdesk / Mobile Computing
Support(s).
Length: Direct Hire
Required Skills: Qualitek has an immediate opening for a Helpdesk /
Mobile Computing Support person with at least 1 year of PC technical
knowledge, including laptops.

TECHNICAL SKILLS: Excellent phone skills and the ability to communicate
effectively with a diverse customer base. Proven troubleshooting,
analytical and written documentation abilities. Strong customer service
orientation. Personal sense of  perseverance toward timely problem
resolution. Ability to multi-task-task, highly motivated and the ability
to work independently and in a team environment. Hands on knowledge of
DOS, Windows 95, ( windows NT a plus ) networks, internet, Microsoft
Office Suite and laptop hardware and communications software.

POSITION DESCRIPTION: Provide first and second level technical support
for remote computer users, employing effective trouble-shooting and
telephone skills. Will identify customer needs, research solutions and
communicate findings. Will investigate and resolve hardware problems,
including, but not limited to laptops, printer, multi-function devices,
modems, monitors, digital cameras, portable projectors, docking
stations, port replicators. Will investigate and resolve software
problems. Knowledge of internet workings (protocols, SNA, dynamic and
static IP, remote LAN, Infonet). Work with third level technical support
to resolve problems in a timely manner. Shift flexibility required and
will occasionally be on call by pager.

ADDITIONAL: Excellent Benefits Package

Please refer to Requisition Number G986 in all replies.

Please contact one of our recruiters at:
Qualitek Services
Toll free: 1-800-728-4309
Fax: 407-259-4220
qualitek@qualitek-services.com
Please feel free to visit our web site at
http://www.qualitek-services.com