🚀 go-pugleaf

In a recent Telecom Digest, Arun Baheti tells a sad story of local
telco (or maybe it was AT&T) non-support.  He should know that
the magic words are "Let me talk to your supervisor."  Employees
seem to be required to drop everything and immediately pass the
call under those circumstances.  For EXTREMELY difficult cases,
the meta-magic words (spoken to a supervisor) are "Let me talk
to your manager."  That always works like a charm, although
they may need to take your number and have him call you back.
I have never found a supervisor who was uncooperative, although
occasionally some have been powerless or uninformed on very
technical points.  I have NEVER found a manager who couldn't
get things done, and they seem to be able to call each other and
work around the system where necessary.
P.S. The use of "him" isn't sexist; on the 3-4 occasions over
the past 10 years when I had to go to the manager level, they
have been male.
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