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Evolving Today’s Networks for Tomorrow’s Business Opportunities.

Ciena is the specialist in network transition. With flexible network
platforms, intelligent software and professional services, we help
companies elevate their networks from mere infrastructure to a more
strategic business asset – one that is capable of efficiently
delivering any mix of enhanced services and applications across town
or across continents. With a rapidly expanding global presence and a
heritage of practical innovation, we deliver maximum performance and
economic value in communications networks worldwide.

SCOPE OF RESPONSIBILITIES

Takes direction from the Senior Manager of Network Engineering.
Interfaces with the following functional groups on a day a to day
basis; Systems Engineers (SE), Deployment Project Managers (DPM),
Technical Support, Field Service Engineers, Field Project Engineers,
Service Partners, Product Line Management (PLM), Service Sales
Management (SSM), Training and Documentation.  Receives project inputs
from the SE and/or Customer and is responsible for validating and
creating the Technical Deployment Package (TDP) that contains all the
required settings and configurations needed to properly provision and
test Ciena’s equipment.  Receives completed project data and validates
the project has been completed as specified in the TDP.

SPECIFIC RESPONSIBILITIES

• Provides Input to the Services PLM on establishing the Scope of Work/
Pricing recommendations for the Deployment of New and/or Existing
Product Lines
• Works with the SE and SSM Teams to review specialized/non-standard
Customer Requirements and provide customized Deployment SOW Estimates.
• Provide technical guidance to the SE to ensure that the Network
Design meets both Customer and Serviceability requirements
• Uses Technical Knowledge of Ciena Equipment and Customer’s Networks
to validate the Project SOW and identify any supplemental information
needed to properly Quote and Deploy the Network Design.
• Analyzes the Network Designs provided by the SE to ensure that the
Deployment and In-Service Upgrades of Ciena Equipment are performed in
a consistent manner allowing for the delivery of a high quality and
cost efficient service. Uses Technical Knowledge and Experience to
translate the Network Designs into a Technical Deployment Package for
both New-Build and Network Upgrade Projects, including Visio Diagrams,
Step by Step Turn-Up procedures, Network Test Plans, and Project
Completion Checklists
• Works with the assigned Customers to extract and incorporate
Customer Specific Deployment requirements into the Technical
Deployment Packages
• Gathers and Analyzes Customer Network Data and develops the
migration strategy required to ensure a successful transition onto the
CIENA platform.
• Participates on Customer kick-off calls and provides support to the
Deployment Project Managers as the Technical Subject Matter Expert
(SME)
• Reviews the Technical Deployment Package details with both Internal
and External Resources to ensure that the are understood by all
members of the Deployment Team
• Serves an escalation point for issues/problems related to the
Technical Deployment Package contents.  Works with the SE, Customer,
and Internal Ciena Groups to resolve any design or product related
issues and translates resolutions to the field
• Receives and validates the As-Built Technical Documentation Package
returned from the Field to ensure that the project has been
implemented correctly,  is functioning as designed for maximum future
channel capacity, ensures that the network is turned up properly, and
that Ciena is delivering a stable network to the Customer
• Responsible for archiving the As-Built Documentation Sets for future
network upgrade support
• Responsible for maintaining and enhancing the Technical Deployment
Package contents to ensure that it is compatible with new Hardware/
Software features.
• Works with the Services NPI group to recommend any enhancements/
improvements needed to make the Product Deployment Process more Time/
Cost Effective
• Works with Service Operations and Training Teams to ensure that the
Deployment Teams are properly prepared for both Existing and New
product lines.
• Evaluates and identifies new Test Equipment Requirements needed to
support of Ciena’s various Product Lines.
• Provide On-Site Support during the turn-up of complex In-Service
Network Upgrades and/or the First Office Application (FOA) Deployments
of new products.
• Provides Off-Site Maintenance Window and Escalation Support to Field
Forces during In-Service Network Upgrades. Typically off hour support
(Weekend and nights).
• Provides continuous feedback and recommendations with respect to
best deployment practices in order to ensure cost effectiveness while
maintaining quality of service.

CANDIDATE PROFILE

• Expert knowledge of telecommunication networks and operational
requirements
• Expert knowledge on the deployment of DWDM / Optical  networks
• Expert knowledge Ciena specific tools and methodologies used to
design Customer networks
• Expert knowledge of Computers and Data Communications
• Demonstrated ability to work directly with various cross-functional
groups to resolve issues and establish best practices
• Project Management
• Excellent presentation and persuasion skills
• Excellent Customer Service interaction skills
• Excellent written and verbal communications skills
• Expert knowledge of MS Office applications (Visio, Excel, Power
Point, etc.)
• Strong leadership ability
• Ability to handle travel (approx. 25%)
• Ability to handle multiple projects simultaneously
• Ability to review and analyze project information quickly and
accurately
• Ability to take a conceptual design and develop a process to make it
a reality
• Ability to work in a collaborative environment
• Ability to provided direction and recommend best practices to both
internal and external resources
• Communications/technology focused career goals

EDUCATION / EXPERIENCE

• B.S. Electrical Engineering, Optical Engineering, or a related field
of discipline
• Project Management
• Business Management
• 7-10 years experience in a Field Service Engineering role supporting
the deployment of DWDM networks – Hands on “In the Field” experience
preferred
• SONET, Optical Networking and Data Communications (TCP/IP)

Interested candidates are encouraged to apply here:

https://recruiting.ciena.com/OA_HTML/OA.jsp?OAFunc=IRC_VIS_VAC_DISPLAY&p_svid=28329&p_spid=1443101&p_site_id=2

OR

Forward resumes to humanresources@ciena.com and reference IRC28329-GG.

Ciena thanks all applicants for their interest, but advises that only
those candidates considered will be contacted.