🚀 go-pugleaf

Just a follow up to the note I posted last week.  New England Telephone
now admits (verbally) that they were miss-billing (read overcharging)
everyone in my exchange.  They are willing to rebate me the amount they
overcharged but I was told, "We can't rebate everyone since that would
cost too much".  I didn't hear any complaints about collecting too much
money.  They will rebate anyone who complains about it.

This is sleaze at its finest.

I do not know how many other bills are incorrect only that calls from
Jamaica Plain to the 353 exchange were (are?) billed at the local zone 1
call rate and not the free local rate.  With the kind of quality control
that they operate with I would guess the system is riddled with errors.
Has anyone else found such problems?  I was told that there couldn't be
an error since no one else complained.  HAH!

I am still waiting for a formal response before pushing the issue
further.
Scott Hannahs, F. Bitter National Magnet Lab, MIT NW14-1313
sth@slipknot.mit.edu