🚀 go-pugleaf

In article <3621@cvbnetPrime.COM> jharring@banner.prime.com (Joe Harrington) writes:

>monty%roscom@think.com (Monty Solomon) wrote:
>>Avoid Lexington Toyota, Wellesley Toyota, and Woburn Foreign Motors.

>I've had excellent luck with Lexington.  They're very concerned

I've heard ok things about Lexington but AVOID WATERTOWN! THey are
sleazy!
  I brought my '87 Corolla in for a 45k checkup. I asked them to check
on a couple of little things:
   side turn light not blinking
   ashtray had fallen out
   A/C belt needed replacing.
   
They charged me almost $400 without fixing most of the problems!
The worst was that they charged me the "estimated" time and not the
actual time on each item, ie each thing was the 1/2-hour minimum. This
ought to be illegal. When I protested the manager told me with a
straight face that yes, indeed, it *had* taken them seven hours to do
a tuneup on my car! 
  Among other things, they charged me the listed price for "checking
A/C belt" but said they did not have the belt in stock. They asked me
to bring the car back and pay the FULL price for taking the car apart
again (a pain on this model.) I protested this and was told that I
should be charged because they DID "check" the belt. So, I was charged
for eyeballing. It would have been MUCH cheaper to replace the belt
with the car already partially dis-assembled for the valve
adjustments. 
  They charged me $26 to replace a light bulb which was not burnt out
but which I mistakenly thought should blink when the turn signal was
blinking. That $26 was the $25 "estimated time" plus $1 for a bulb
which I had replaced the week before. 
  They didn't fix the ashtray...said it was not possible. Actually it
would have involved removing the dashboard. 
  I got in a pretty big fight withthe manager but he showed me where,
in the fine print, I had agreed to these estimated charges. They had
my car, so I wrote the check. I debated cancelling it and suing but
decided to chock it up to experience. My car will never set wheels in
a Toyota garage again, though!

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