🚀 go-pugleaf

Dear DEC,

Ok, maybe I was a little hot the other day. Enough so that I should
have warned people with a <FLAME ON> notice or something. But I do
hope that Digital will address the issue of providing those sites with
a software support/maintenance contract with timely software patches.
It is not reasonable, in my opinion, to have the Telephone Support
Center say that a particular problem is solved in the next release. I
want to be able to obtain a copy of the patch and install it. Those
without a source license need to argue for binary patches as well.

USENET is a very nice system which we use to communicate our problems
and solutions. Alas, DIGITAL can not make (commercial) use of USENET
and so must in some sense reinvent the wheel. But I think it is very
much in DIGITAL's best interest to maintain open and two way
communication with their customers if we are to continue to see
improvment in these systems with which we operate.

George Boyce, Cornell Computer Services

Disclaimer: The above probably more closely reflects the opinions of
my management than did the first letter. Please take this into
consideration. :-).

cc: net.decus