🚀 go-pugleaf

> If Apple asks you to handle
> something through your dealer, then go through your dealer.
> 
If you have a dealer that can handle you problems, then you are
incredibly fortunate.  Most dealer I know have nerver heard of
an assembler.

> Look. You may not like what Apple is doing. Fine. I'd like to point out
> that their service arrangements don't really differ from the rest of the
> industry. I suggest you buy an IBM PC, pull the motherboard, cut three
> traces, add two wires and 5 chips of unknown quality and ask IBM to fix it.

I can do that to an IBM PC, and if doesn't work, I can fix it
myself.  If I do even the simplest thing to a Macintosh, I can't
fix it because Apple won't tell me anything about the machine.
This is a level of support that is significantly inferior to
any other vendor with which I have dealt.  I have been dealing
with professional oriented vendors for meny years, and have never
encountered one that gave as little support as does Apple.  Their
attitude is strictly amatuer - which is ok if they are selling
to the home market.  But for the professional market, they suck.