TI maintenance experience ($$!!)

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Article #134

#134

From: emery
Date: Thu, 02 Jan 1986 18:39

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What is the collective experience with TI Maintenance?

My TI 855 printer broke (flashing alert light, return for service, a useful
diagnostic)  So, I took it to the local TI service center.  It took them aobut
1 hour to locate the problem (it was one of those intermittent things).

They finally found that it was a bad ROM.

The cost:

	Parts (rom chip)		$60.00
	Labor (1 1/4 hours)		$75.00

Holy @#$%^&^%^!  

In addition, TI wants $60.00 for the new system rom (v1.25, I think), so
the machine will address over 384k, like it was advertised to do when I bought
it.

I recently sent my card modem in for repair, I shudder to think what that will
cost.
(FLAME ON!)
Will I buy another TI product?  NO WAY, I cannot afford the maintenance and
lack of support
(FFO EMALF)

				Dave Emery
				Siemens Research
		      princeton!siemens!emery

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From: emery@gypsy.UUCP
Newsgroups: net.micro.ti
Subject: TI maintenance experience ($$!!)
Message-ID: <53600004@gypsy.UUCP>
Date: Thu, 2-Jan-86 13:39:00 EST
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Posted: Thu Jan  2 13:39:00 1986
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Nf-From: gypsy!emery    Jan  2 13:39:00 1986