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Article #124Re: netcom the worst
From: George Grapman
Date: Tue, 02 Jan 1996 00:00
Date: Tue, 02 Jan 1996 00:00
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: Sorry but over 240,000 individuals do not agree that "Netcom is the
: worst". It is only the whiners who cannot understand their own
: computers that are saying that. You know the people who have trouble
: dialing the operator on the telephone.... ;^)
: As a matter of fact "Netcom is the BEST ISP in the USA".
This is fairly typical of the responses that Netcom offers to
recurring problems ie. blame the user or pretend that that the problem
does not exist.
When I sent several complaints to netcom about continuing lockup
problems(where the system fails to respond to any command) I finally
received a detailed reply listing numerous reasons for this happening all
but one of which attempted to fault the customer.
My main complaint with netcom is not the problems but the company
policy which seems to be one of ignoring a problem in the hope that it
will go away.
George
P.S. the number that you give means nothing. If we were to use customer
counts as a standard then we would all be using AOL.
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 106ed4,a7bbfeecd86e9ac X-Google-Attributes: gid106ed4,public X-Google-Thread: 108b95,a7bbfeecd86e9ac X-Google-Attributes: gid108b95,public X-Google-Thread: 10675b,a7bbfeecd86e9ac X-Google-Attributes: gid10675b,public X-Google-Thread: 12a392,a7bbfeecd86e9ac X-Google-Attributes: gid12a392,public X-Google-Thread: fa37c,a7bbfeecd86e9ac X-Google-Attributes: gidfa37c,public X-Google-Thread: 106a7c,a7bbfeecd86e9ac X-Google-Attributes: gid106a7c,public X-Google-Thread: 10a12a,a7bbfeecd86e9ac X-Google-Attributes: gid10a12a,public From: sfgeorge@netcom.com (George Grapman) Subject: Re: netcom the worst Date: 1996/01/02 Message-ID: <sfgeorgeDKJEGs.6Ep@netcom.com> X-Deja-AN: 133595290 sender: sfgeorge@netcom22.netcom.com references: <4c2h67$e5h@cloner3.netcom.com> <30e8a111.13965505@news> <teddyburDKJBzu.EJr@netcom.com> followup-to: netcom.internet,nj.general,ny.general,oh.general,nyc.general,ak.general,ca.general,md.general,netcom.accounce,internet.general,princeton.general,alt.picture.erotica organization: NETCOM On-line Communication Services (408 261-4700 guest) newsgroups: netcom.internet,nj.general,ny.general,oh.general,nyc.general,ca.general,md.general