🚀 go-pugleaf

chi-tu@ix.netcom.com(Honus Wagner ) wrote:

>Netcom advertises that it is a nationwide server,it has large corporate
>accounts and has tech support........well this is my experience with
>Netcom in the past three months:

>In the past three months I have had:
>48 GPF's
>51 Unexpected Loss of Controls
>18 Nites of being unable to send e-mail
>2 occassions when my messages were erased
>38 occassions when IRC was cancelled
>18 tries, the maximum, to get connected
>11 letters to Tech support unanswered
>2 days of not being told that my POP phone number had changed hence I
>couldn;t sign on.
>2 days of no service....and assorted other headaches I can;'t
>remember...oh yes....it took me almost 2 hours to downlaod Netscape
>with a 14.4 modem..not the fastest but not that shabby either.

>And they have the audacitiy to still charge for what they call service.
>By the way.....I quit tonite....go ahead somebody out there...call me a
>whiner and I call you an idiot.

>Frank

I don't blame you for being upset. I've been upset for more than six
weeks now over non connections, mail problems, slowness of news
servers, long distance charges incurred while waiting on hold at
Netcom Tech support, getting no real solutions when I get a hold of
Netcom Tech support and having only three of 15 messages answered, two
of which were sent back with clarification and more questions and one
of which posed no solution whatsoever.

If Netcom thinks this is customer service, somebody better look up the
term in a dictionary. Last night, it took me 13 calls to try and get
on the service. Maybe I can buy busy signals or bad password and ID
messages but I can't deal with phones going dead or automatic
answering equipment never answering my calls.

Are you listening Netcom? I won't call anymore and I won't write you
either. It doesn't seem to do any good.

Ken Feaster