🚀 go-pugleaf

scheurle@eclipse.net (Bob Scheurle) wrote:

>chi-tu@ix.netcom.com(Honus Wagner ) wrote:
>>Netcom advertises that it is a nationwide server,it has large corporate
>>accounts and has tech support........well this is my experience with
>>Netcom in the past three months:
>[snip]

>I'm a disgruntled Netcom customer.  I had nothing but problems.  Their
>modems would die at least once per week, and I had to make a
>long-distance call to California and sit on hold for 5 minutes to tell
>them about the problem.  And then there were the times that my mail
>messages weren't sent.  PITA!

I had the type of problems with NETCOM and switched to another
provider.  A call to Technical Support was long distance to California
and I have been put on hold as long as 30 minutes. When I disconnected
NETCOM, I was informed by the Customer Service Rep who took my
disconnect request, that Netcom has an 800 number for technical
support during business hours Monday thru Friday. Nobody I know who
uses Netcom (quite a few people) knew about the 800 number. I know
they have an 800 number for their sales center. If you call this
number, there is a technical support option on the recording. If you
select this option, the recording tells you to call the Area Code 408
number!! If there is an 800 number for technical support, they're
certainly not marketing it.

Has anyone heard of the so-called 800 number for technical support?