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Article #394

Trouble reporting system via cnews/nn - help

#394
From: Dave Warner
Date: Tue, 19 Feb 1991 13:05
33 lines
2145 bytes
I'm trying to set up a trouble reporting system using local news groups
that NEVER expire but can be selectively archived.  I'm running cnews
with nn as a reader.  It seemed like a good quick and dirty way to
accomplish basic function for this kind of thing, i.e. post a trouble
report, followup with additional info, be able to distinguish various
threads with nn, eventually followup with a resolution, then archive the
entire thread. I plan on using the Summary: and Keyword: lines for filtering.
Its turned out to not be very quick (for me, anyway) and dirty is TBD
since I have a few hurdles to overcome.

I would appreciate some help in several cnews/nn areas:

	1. cnews - What does the line(s) in explist look like to NEVER expire?
	2. cnews - How do I selectively archive a thread on demand?
	3. nn - How do I enter $EDITOR with a template when posting to one
			of these groups (and ONLY these groups, not "normal" groups)?
	4. nn - How do I enter $EDITOR with a different template when
			following up to one of these groups?

I would greatly prefer not having to modify source -- I've looked and
its not too tough, but ....

Any advice, experience, answers, critiques, random thoughts, etc
would be appreciated.  BTW, mh might be better suited for this kind
of thing but cnews/nn is the lowest common denominator.

Thanks, Dave
-- 
 _____________________________________________________________________ 
 | Dave Warner             | e-mail address: warner@intellistor.com  | 
 | Intellistor, Inc.       | USmail address: 2402 Clover Basin Dr.   | 
 | (303)682-6555           |                 Longmont, CO 80503      | 
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Message-ID: <1991Feb19.130527.7857@intellistor.com>
Path: arc1-ca.pugleaf.net!utzoo!utgpu!watserv1!watmath!att!linac!pacific.mps.ohio-state.edu!zaphod.mps.ohio-state.edu!caen!hellgate.utah.edu!csn!arrayb!warner

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Path: arc1-ca.pugleaf.net!utzoo!utgpu!watserv1!watmath!att!linac!pacific.mps.ohio-state.edu!zaphod.mps.ohio-state.edu!caen!hellgate.utah.edu!csn!arrayb!warner
From: warner@intellistor.com (Dave Warner)
Newsgroups: news.software.nn,news.software.b
Subject: Trouble reporting system via cnews/nn - help
Message-ID: <1991Feb19.130527.7857@intellistor.com>
Date: 19 Feb 91 13:05:27 GMT
Organization: Intellistor
Lines: 33