🚀 go-pugleaf

I'm posting this message to warn anyone looking for an Internet
services provider in Columbus to avoid Central Ohio Internet Link,
coil.com.

On June 6, I mailed them a check for $30 and an application for a
Custom Service account, which supposedly includes a static IP address.

On July 5, when I had yet to hear from them, I called and asked what
the problem was.  I was told that the application had been misplaced.
They found it after my call and created the account.  No big deal, I
thought.

When I logged on later that night I found a letter from the
administrator telling me that he noticed after he created the account
that it was a custom account, and asking what custom services I would
like.  I replied that, for now, I just wanted the static IP address
assigned.

A month later, after five e-mails and a phone call, the static IP
address had yet to be assigned.  This was the entire reason I was
willing to pay $30 per month.  During the phone call, a few days
before the end of my first month of service, Steve Conley told me that
he would assign the address the next day and that I would receive a
refund for the time period I had paid for, and not received, custom
services.  When it was still not created, I wrote and asked that my
account be cancelled, and that they refund the $10 difference between
the cost of the custom account and the standard account.  Mr Conley
replied saying that I would receive a refund of the $10.

Another month later, when I had yet to receive the refund, I fingered
the account to see if it was still active; it was.  I telnetted to it
and wrote a rather angry letter again asking that the account be
closed and my money be refunded.  I telnetted in again today (The
account is still open) and found an e-mail from Mike Fidler saying
that "the check is being processed" and "being abusive will not make
us run any faster", as though they were doing anything at all.

It took them one month to create the account.  At least another month
to assign the static IP address (Mr Fidler also told me that it had
been assigned.  Apparently after I requested they cancel my account).
And now at least another month to send me a check for a measly ten
dollars.  

I been a member of a dozen different ISP's in five different cities
over the past few years.  This is the first time I've ever received
service so poor as to compel me to warn others in a public message to
avoid any of those ISP's.  I've received more responsive service from
Netcom, and I think the entire Internet knows by now how bad they can
be.

Assigning a static IP address is a task which takes no more than a
minute or two.  I quickie perl script could handle it with just one
command line.  There was no reason at all for them to procrastinate
like they did.

Avoid coil.com.  They're far too expensive to be so slow to respond to
customer requests and complaints.