Thread View: on.jobs
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Started by Elbert/Brown & Associates
Wed, 28 Jan 2004 15:16
CA/ON Customer Service Rep
Author: Elbert/Brown & Associates
Date: Wed, 28 Jan 2004 15:16
Date: Wed, 28 Jan 2004 15:16
115 lines
6598 bytes
6598 bytes
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Our Client, a recognized leader in their industry requires a
Customer Service Representative
JOB DUTIES & RESPONSIBILITIES
Client service activities, including acting as site contact for
commercial clients, including quoting and
production tracking; maintaining and regularly updating customer
and bidding data base; identifying new customers
using resources available; various customer retention / recovery
activities
Conducts customer awareness activities where needed; follows up on
production with quality control checks to
ensure customer satisfaction
Adhere to corporate pricing strategy so as to maximize
profitability; interacts with site production to ensure
proper/timely order fulfillment
Implements site sales strategies; consistently seeks ways to
improve on service levels
SKILLS & ABILITIES
Ability, on a consistent basis, to communicate effectively with
team members and customers
Ability, on a consistent basis, to perform work activities
requiring cooperation, instruction, persuasion, or speaking
with others
Ability, on a consistent basis, to function in a high stress
environment
Ability to perform the General Duties and Responsibilities set
forth above in a consistent and efficient manner
QUALIFICATIONS
Commercial customer sales and service experience related to inside
or outside sales;
Presents personal professional image
Superior written and verbal communication skills
Proven strong organization and planning skills
Proven skills and aptitude to excel in a customer focused and
results -driven environment
Strong business math skills
Excellent computer skills, including MS Office
Good understanding of the OffSet printing industry
If you wish to apply for this or any
other position please forward a resume in
WORD FORMAT.
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<!doctype html public "-//w3c//dtd html 4.0 transitional//en">
<html>
<center>Our Client, a recognized leader in their industry requires a
<p><font color="#000099"><font size=+2>Customer Service Representative</font></font>
<p><b><u>JOB DUTIES & RESPONSIBILITIES</u></b>
<p> Client service activities, including acting
as site contact for commercial clients, including quoting and
<br> production tracking; maintaining and regularly
updating customer and bidding data base; identifying new customers
<br> using resources available; various customer
retention / recovery activities
<br> Conducts customer awareness activities where
needed; follows up on production with quality control checks to
<br> ensure customer satisfaction
<br> Adhere to corporate pricing strategy so as
to maximize profitability; interacts with site production to ensure
<br> proper/timely order fulfillment
<br> Implements site sales strategies; consistently
seeks ways to improve on service levels
<br>
<br>
<p><b><u>SKILLS & ABILITIES</u></b>
<p> Ability, on a consistent basis, to communicate
effectively with team members and customers
<br> Ability, on a consistent basis, to perform
work activities requiring cooperation, instruction, persuasion, or speaking
<br> with others
<br> Ability, on a consistent basis, to function
in a high stress environment
<br> Ability to perform the General Duties and
Responsibilities set forth above in a consistent and efficient manner
<br>
<br>
<p><b><u>QUALIFICATIONS</u></b>
<p> Commercial customer sales and service experience
related to inside or outside sales;
<br> Presents personal professional image
<br> Superior written and verbal communication
skills
<br> Proven strong organization and planning skills
<br> Proven skills and aptitude to excel in a customer
focused and results -driven environment
<br> Strong business math skills
<br> Excellent computer skills, including MS Office
<br>Good understanding of the OffSet printing industry</center>
<p>If you wish to apply for this or any
<br>other position please forward a resume in
<br>WORD FORMAT.</html>
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