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1 total messages Started by Elbert/Brown & Associates Wed, 28 Jan 2004 15:16
CA/ON Customer Service Rep
#7
Author: Elbert/Brown & Associates
Date: Wed, 28 Jan 2004 15:16
115 lines
6598 bytes
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      Our Client, a recognized leader in their industry requires a

                    Customer Service Representative

                     JOB DUTIES & RESPONSIBILITIES

       Client service activities, including acting as site contact for
               commercial clients, including quoting and
       production tracking; maintaining and regularly updating customer
            and bidding data base; identifying new customers
       using resources available; various customer retention / recovery
                               activities
      Conducts customer awareness activities where needed; follows up on
               production with quality control checks to
                        ensure customer satisfaction
            Adhere to corporate pricing strategy so as to maximize
        profitability; interacts with site production to ensure
                       proper/timely order fulfillment
         Implements site sales strategies; consistently seeks ways to
                       improve on service levels



                           SKILLS & ABILITIES

       Ability, on a consistent basis, to communicate effectively with
                       team members and customers
          Ability, on a consistent basis, to perform work activities
      requiring cooperation, instruction, persuasion, or speaking
                                 with others
         Ability, on a consistent basis, to function in a high stress
                              environment
        Ability to perform the General Duties and Responsibilities set
            forth above in a consistent and efficient manner



                             QUALIFICATIONS

      Commercial customer sales and service experience related to inside
                           or outside sales;
                    Presents personal professional image
              Superior written and verbal communication skills
               Proven strong organization and planning skills
        Proven skills and aptitude to excel in a customer focused and
                      results -driven environment
                         Strong business math skills
               Excellent computer skills, including MS Office
           Good understanding of the OffSet printing industry

If you wish to apply for this or any
other position please forward a resume in
WORD FORMAT.

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<!doctype html public "-//w3c//dtd html 4.0 transitional//en">
<html>

<center>Our Client, a recognized leader in their industry requires a
<p><font color="#000099"><font size=+2>Customer Service Representative</font></font>
<p><b><u>JOB DUTIES &amp; RESPONSIBILITIES</u></b>
<p>&nbsp;&nbsp;&nbsp;&nbsp; Client service activities, including acting
as site contact for commercial clients, including quoting and
<br>&nbsp;&nbsp;&nbsp;&nbsp; production tracking; maintaining and regularly
updating customer and bidding data base; identifying new customers
<br>&nbsp;&nbsp;&nbsp;&nbsp; using resources available; various customer
retention / recovery activities
<br>&nbsp;&nbsp;&nbsp;&nbsp; Conducts customer awareness activities where
needed; follows up on production with quality control checks to
<br>&nbsp;&nbsp;&nbsp;&nbsp; ensure customer satisfaction
<br>&nbsp;&nbsp;&nbsp;&nbsp; Adhere to corporate pricing strategy so as
to maximize profitability; interacts with site production to ensure
<br>&nbsp;&nbsp;&nbsp;&nbsp; proper/timely order fulfillment
<br>&nbsp;&nbsp;&nbsp;&nbsp; Implements site sales strategies; consistently
seeks ways to improve on service levels
<br>&nbsp;
<br>&nbsp;
<p><b><u>SKILLS &amp; ABILITIES</u></b>
<p>&nbsp;&nbsp;&nbsp;&nbsp; Ability, on a consistent basis, to communicate
effectively with team members and customers
<br>&nbsp;&nbsp;&nbsp;&nbsp; Ability, on a consistent basis, to perform
work activities requiring cooperation, instruction, persuasion, or speaking
<br>&nbsp;&nbsp;&nbsp;&nbsp; with others
<br>&nbsp;&nbsp;&nbsp;&nbsp; Ability, on a consistent basis, to function
in a high stress environment
<br>&nbsp;&nbsp;&nbsp;&nbsp; Ability to perform the General Duties and
Responsibilities set forth above in a consistent and efficient manner
<br>&nbsp;
<br>&nbsp;
<p><b><u>QUALIFICATIONS</u></b>
<p>&nbsp;&nbsp;&nbsp;&nbsp; Commercial customer sales and service experience
related to inside or outside sales;
<br>&nbsp;&nbsp;&nbsp;&nbsp; Presents personal professional image
<br>&nbsp;&nbsp;&nbsp;&nbsp; Superior written and verbal communication
skills
<br>&nbsp;&nbsp;&nbsp;&nbsp; Proven strong organization and planning skills
<br>&nbsp;&nbsp;&nbsp;&nbsp; Proven skills and aptitude to excel in a customer
focused and results -driven environment
<br>&nbsp;&nbsp;&nbsp;&nbsp; Strong business math skills
<br>&nbsp;&nbsp;&nbsp;&nbsp; Excellent computer skills, including MS Office
<br>Good understanding of the OffSet printing industry</center>

<p>If you wish to apply for this or any
<br>other position please forward a resume in
<br>WORD FORMAT.</html>

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