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Article #660

Re: Telebit T3000->Worldblazer Loyalty Pays upgrade in Canada

#660
From: Ed Hew
Date: Sat, 18 Jul 1992 06:43
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In article <hazkr*6n3@kink.PhaedraV.On.Ca> hugh@kink.PhaedraV.On.Ca (Hugh D. Gamble) writes:
>In article <1992Jul02.033019.24505@xenitec.on.ca>, Ed Hew writes:
>You didn't say specifically what you were told.  Did Telebit say how
>Profit would be handling it?

I'm to expect "a phone call later in the week".  Profit would
handle the exchange and work out the details when they call.
Hmmmm, interesting, but my experiences tell me that there is
no Profit Freight in Canada.  They hand off to their affiliate,
LEP International Inc.  Two weeks plus change later, there's no
call from LEP.  I don't expect Profit to call me from the U.S.

>  Has anyone gotten a call from LEP yet?

Not to my knowledge.  A nice lady at Telebit was wondering if anyone
had received a call and asked me that very same question today.

>	[...]
>> I'm now told that LEP will again have the opportunity to ream my
>> sensibilities, patience, and wallet; that I will be forced to
>
>Were those the exact words used? :-)

Not at all.  I was simply informed that Profit was going to handle
the exchange and call me to work out the details by the "end of
the week".  The rest is a simple probability calculation based
on my two previous experiences with LEP.  Having been reamed
twice (in two tries so far) by LEP, on their third try I'm rather
conscious of the vulnerability of my posterior.

>> spend a day or more of major aggravation driving to an airport
>> in another city, find out there is no where to park the car, that
>> I need copious quantities of paperwork and will have to clear
>> customs myself.....  Oh, you want me to take the modems out of
>
>Were those the exact words used?  I was hoping things would make a
>little more sense for this "upgrade swap".

Again, my comments were and are based on unfortunate previous
experience inducing dreaded anticipation.

>	[...]	I'm going to
>call back Telebit and try some gentle questioning before I start
>yelling at them.

Ok, it's been a few weeks.  What can you tell us from your end?

>Give Telebit some recommendations.  I'll tell them not to use
>Profit/LEP again, But I can't recommend who they should use.

I have on several occasions.  FedX, UPS, DHL are three couriers
that do an excellent job for me.  I was also going to pass along
the name of a distributor who had indicated a willingness to do
this for them, but the "someone will call you back later today"
person from Telebit never called.

>To really get even, what we need is a good Canadian modem company. ;-)
># Hugh D. Gamble  UUCP: hugh@kink.UUCP  Domain: hugh@kink.PhaedraV.On.Ca      %

You're in Ontario as well.  Consider what we have for federal
and provincial governments and what their policies are doing,
and dream on.  Oh, do I feel cynical right now!
--
  Ed. A. Hew,    <edhew@xenitec.on.ca>    ....!uunet.ca!xenitec!eah
  XeniTec Consulting Services, Kitchener ON, Canada +1 519 570 9848
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From: eah@xenitec.on.ca (Ed Hew)
Newsgroups: ont.uucp,biz.comp.telebit
Subject: Re: Telebit T3000->Worldblazer Loyalty Pays upgrade in Canada
Message-ID: <1992Jul18.064345.19962@xenitec.on.ca>
Date: 18 Jul 92 06:43:45 GMT
References: <hazkr*6n3@kink.PhaedraV.On.Ca>
Organization: XeniTec Consulting, Kitchener, Ontario, CANADA
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