🚀 go-pugleaf

>On the positive side, I acknowledge that AST did provide me with 
certain
>pieces of information that were vital to my case.  After many 
long-distance
>phone calls and extensive correspondence, AST also sent me the 
missing
>documentation free of charge, and they were willing to sell me a 
3-year
>warrantee for $2,000.  
$2000? Was it least in Canadian funds?:) But seriously, if the 
company feels that it has to charge that much to make a profit on 
warranty service, then doesn't that tell you something about the 
faith they have in the quality of their own products? You could buy a 
brand new laptop for that! Are they expecting that every component in 
the machine will fail and need replacement within three years?

Also the post was unclear. Was AST refusing warranty because the 
laptop in question was refurbished, or do they just not provide any 
warranty service outside the US? Also, how was it determined that the 
machine was a refurbished unit?
>
>On balance, I've decided never to deal with AST again.  I find that 
even
>though they helped me somewhat on a personal level, the question 
persists: 
>What have they done to protect the public?
>
>If anyone from AST is reading this letter, can you please answer?
>