🚀 go-pugleaf

I would like to share a recent experience with Istar.  This is still
not resolved.  In the middle of July of this year, I called their 800
number to cancel my subscription because I was moving to Globalserve to
take advantage of their unlimited connect time offer for about the same
price that I was getting 35 hours a month for from ISTAR.  The person
taking my call assured me it would be taken care of and that my
membership would be cancelled as of the end of July.  

Since then, I have received two invoices from ISTAR, one of which has 
already been charged to my Master Card.  I've now sent various email 
addresses at the Istar organization email asking for confirmation that
my account has been cancelled and that the invalid charges have been
creditted.  So far, I have not received any response to my three email
requests for a resolution.  I sent them another email today as well.

Meanwhile, I'm disputing any charges that go through on my Master Card, 
so far, M/C has agreed to put through a credit, but they want backup
hard copy documentation, so the whole thing is turning into a huge
hassle.

Globalserve, on the other hand, seems to be doing things right.  Aside
from the occasional downtime on their DNS server, their service has been
excellent.  I've never had a busy signal.  Their 24x7 help line has
always been helpful (if somewhat slow to take me off hold at times).

-uf


P.Bartholomew wrote:
> 
> Bernie T wrote:
> >
> > One loud and resounding Amen to what you have said Frank !
> >
> > Sympatico is the best deal around for what you get. Istar is disaster
> > city. Been there ----not for long thank god !! Been other places
> > too---CompuS and AOL and Prodigy----Yuk!!!!
> >
> > Sympatico is Canadian, It's bilingual, they get screwed-up at times and
> > they can be a temporary pain the way they handle things but with a
> > little courteous nudging they usually recover. There are some good folks
> > there !
> >
> > They didn't handle that 100 hours promotion very well. The lack of
> > communication between bell and Sympatico must have cost them a lot of
> > bad publicity.
> >
> > Overall Sympatico I think is the best being offered so far for the
> > price.
> >
> > Ciao
> >
> > Bernie T
> amen