🚀 go-pugleaf

Bernie T wrote:
> 
> One loud and resounding Amen to what you have said Frank !
> 
> Sympatico is the best deal around for what you get. Istar is disaster
> city. Been there ----not for long thank god !! Been other places
> too---CompuS and AOL and Prodigy----Yuk!!!!
> 
> Sympatico is Canadian, It's bilingual, they get screwed-up at times and
> they can be a temporary pain the way they handle things but with a
> little courteous nudging they usually recover. There are some good folks
> there !
> 
> They didn't handle that 100 hours promotion very well. The lack of
> communication between bell and Sympatico must have cost them a lot of
> bad publicity.
> 
> Overall Sympatico I think is the best being offered so far for the
> price.
> ------------------------------------------------------------------

	Thanks, Bernie.

	There isn't one ISP that is perfect.  I personally haven't had any problems
with the promo, so I can't really comment on that.  I'm sure that there are
extenuating circumstances for any screw-ups for both the ISP and the user. 
It's unfortunate that some probs get fixed right away and others take a little
longer.  Like you said; "a little curteous nudging" helps a lot.

	Personally, I think Sympatico is doing a great job.  They have an excellent
support newsgroup - the best I've seen yet and, although you have to press a
bunch of numbers to talk to a tech, their phone help is also great.

	I used to work an Internet helpdesk, so I know what I'm talking about.

Cheers,
Frank...

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