🚀 go-pugleaf

Well, here I am - back on OzEmail. A brief sojurn at OptusNet left a
VERY bad taste in my mouth. So why did I leave even before the first
prepaid month was up?

o Lame network performance
o Attrocious connect speeds (28800 at best - UNLESS I dialled the
Sydney POP which served up 33600 connects)
o Lack of satisfactory response to emails by "support" <laughs> staff
(*) I used the phone support system, too, but only when I had an hour
or so to spare (to listen to their on-hold classical music)
o Ridiculous "server generated only" password system
o Constant server-side problems with their account-checking interface
o News server performance that made the "ye olde" OzEmail server look
like a Porsche
o etc etc etc

(*) On 22Mar99 I sent a detailed email to Optusnet "support" outlining
four of my initial concerns. It took until 2Apr99 to get a reply to
ONE of the four questions. And then, the modem init string made the
connect situation worse still (only 14400 connects). During this last
painful connect, I leapt onto OzE's site and signed up again.

Disconnect from Optusnet. Scrub their half-baked init string and other
"tweaks". Dial OzEmail. "Perfect" 33600 connect first time. Ahhhh.....

I know some other Optusnet users are enjoying their connectivity
through them. However, my experience (using their Newcastle POP),
showed only an ISP that was using a backward hardware infrastructure;
employing insufficient (or incompetent) support staff and so on.

I expected a customer service orientated philosphy when I signed up
with a company bearing the Optus name. What I got was a completely
different thing.

It's nice to be "home" again. OzEmail is NOT perfect, but, having used
any number of ISPs (both home and abroad) it is still leaps and bounds
ahead of most (esp the smaller Aussie ones - aka "OzEmail wannabes")

DJ!
derek@jenkins.net
http://derek.jenkins.net

cc Optusnet "Support"