🚀 go-pugleaf

In article <1992Dec11.021734.27413@klic.rain.com> keithl@klic.rain.com (Keith Lofstrom) writes:
>
>Compuadd might be worth a look.  Pushy sales droids, though.  They seem to
>have a lot of the corporate accounts.  They do have a repair shop.

I'd forget this one Keith, they don't honor their 30 day return policy. I 
tried to return a Hewlett Packard Deskjet 500C the day after I bought it
because it didn't come with the drivers they said it did (Windows 3.1). They
put me off claiming that the drivers would be available shortly, but now that
I've finally got them, 4 months or so later, and able to use it, I find
that Hewlett Packard tried to make black using all three colors (something
Tektronix learned years ago doesn't work), they don't want to take it back,
although I did get a letter today indicating they would buy it back for 2/3
of what I paid. I'm definitely going to be taking the issue to a 'higher court'
so to speak. 

This also brings up a question about HP, I was assured by the local HP sales
forces that they trained all the stores to point out that the black was not
true black but a mixture of cyan, magenta, and yellow. This was supposed to
be pointed out to all potential customers. CompuAdd sure didn't, and as far
as I can tell releasing a product like this was a boo-boo on HP's part. It
only took them about 3 months to release the Deskjet 550C which effectively
obsoletes the 500C although they seem unwilling to admit that that is what
they've done. When I worked in the printer group at Tektronix back in 1984
we knew that you couldn't make a satisfactory black using the three color
inks. It's too hard to make the light absorption curves for the three inks
match up well enough to generate a rich deep black, for that you need good
old carbon black, ala the fourth ink. The established printing industry
has known this for years and years and years. Shame on you HP!!!!!!!

By the way Keith, we've been building PC Clones for about 4 years. All
units get a 72 hour burn in at 40 deg. C and at least 1000 power cycles
to weed out infant failures. We are not the cheapest place in town, but
we do honor our commitments to our customers which is why all advertising
has been word of mouth. Other than the above, most of what you said in
your article I agree with.

Have a Happy Holiday Everyone!

John R. Zeigler