🚀 go-pugleaf

This post is a complaint/warning about Darbar Indian Restaurant on Center
Ave. If you don't want to read it, hit "n" now. No flames please.

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First, the setup: last Saturday, my friend and I had company for dinner and 
served Indian food. About 4pm, I called Darbar and ordered two dishes that we
couldn't make ourselves. I placed the order with the owner and said I would
pick everything up at 5:15. 

I got to the restaurant and had to wait 30 minutes (until 5:45) for my order.
A 5-10 minute delay would have been acceptable, but not 30 minutes (in my
opinion). I asked to speak to the owner to voice my dissatisfaction, and he 
was not in the restaurant nor was any manager with the authority to handle 
these matters. 

I went home and unwrapped the orders and found that half of one order was
missing. I called the restaurant and they told me to come back and get it. I
indicated that we were busy and I thought someone from the restaurant should
bring the rest of our order to us. The waitress I talked to (who claimed to be
the manager) said no one was available.  I insisted that something should be 
done to compensate for the inconvenience, and the "manager" said all they 
could do was give us a little extra food in the order (roughly $2 worth).

When I came back to Darbar, I had to wait again. When I finally got my order,
I asked to speak to the manager to voice my complaint in person. The waitress
went to tell him, and I was then told that the manager would not talk to me.
I was told I had to go back to the kitchen if I really wanted to see him. HE
WAS NOT WILLING TO TALK TO A CUSTOMER.  In an effort to be accomodating, I 
left my name and number and asked that the manager call me at his convenience.
He still has not called me.

I believe this is extremely unprofessional service. It seems this restaurant
has forgotten that good and courteous service is what they get paid for. 
Obviously, I have no intentions of patronizing Darbar again. The food is 
actually good, but this is not an excuse to insult a customer.  I recommend
that others avoid this place.

On a better note, Taste of India is a new indian restaurant that provides 
both good service and quality food. It's on Penn Ave. Check it out.


					Sanjay Natarajan