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Article #152

Re: Phone conversion fraud

#152
From: Mark Kantrowitz
Date: Wed, 08 Mar 1995 23:05
74 lines
3435 bytes
In article <3jktq9$ami@ivory.lm.com>,
Peter Berger <peterb@telerama.lm.com> wrote:
>I like doing it with class.  This morning I got a call from the New
>York Times, trying to sell me a subscription.  I immediately gushed,
>"Oh, wow!  I've always wanted to get a telephone call from someplace
>as important as the New York Times!  Thanks so much for calling -- bye!"
>click.

Once the Pittsburgh Post-Gazette called me two days in a row, asking
if I wanted to subscribe. The first time had me really ticked off
because the telemarketer didn't understand the word "no" -- I had to
say I was not interested three times before she finally understood. So the
second time, I decided to deliberately mishear the pitch from the new
telemarketer: 

TM: Hello, Mr. Kantru -- Kantrow -- Kantroowutz, 

MK: Kantrowitz.

TM: How are you today?

MK: Okay.

TM: That's wonderful. I'm calling on behalf of the Pittsburgh
    Post-Gazette. We have a special offer for new subscribers.

MK: But I'm not interested in subscribing to the New York Times!

TM: (flustered -- this isn't going according to script) But, but, I'm
    not calling from the New York Times.

MK: Then why did you say so? I'm not interested in subscribing to the
    New York Times.

TM: I'm calling to see if you're interested in subscribing to the
    Pittsburgh Post-Gazette.

MK: Didn't I just tell you that I'm not interested in subscribing to
    the New York Times? I live in Pittsburgh, not New York. Why should
    I want to read about what's happening in New York?

TM: Then you should be interested in subscribing to the Pittsburgh
    Post-Gazette, since we report Pittsburgh news.

MK: Since when does the New York Times report Pittsburgh news? Didn't
    you listen to what I said? I do not want to subscribe to the New
    York Times.

TM: I am listening. I asked you about the Pittsburgh paper, not the
    New York Times. (obviously very flustered here) Now do you want to
    subscribe to the New York Times or not?

MK: Maybe. How much is a subscription to the New York Times?

TM: (realizing the error) I meant the Pittsburgh Post-Gazette, sorry.
    Now you have me confused.

MK: Well?

TM: Well, what?

MK: Well, how much does a subscription to the New York Times cost?

TM: How should I know?

MK: You're the one who's asking me if I want to subscribe or not.

TM: The PITTSBURGH POST-GAZETTE costs $2.50 a week delivered,
    including Sunday!

MK: I don't want to subscribe to the Pittsburgh Post-Gazette. How much
    is the New York Times?

TM: (made a very frustrated grunt and hanged up the phone)
Technical Details
Message-ID: <3jld8e$clq@cantaloupe.srv.cs.cmu.edu>
Path: arc1-ca.pugleaf.net!bga.com!news.sprintlink.net!uunet!newsfeed.pitt.edu!nntp.club.cc.cmu.edu!cantaloupe.srv.cs.cmu.edu!mkant
References: <3jkh21$64m@cantaloupe.srv.cs.cmu.edu> <3jkp0v$jr6@india.lm.com> <3jktq9$ami@ivory.lm.com>

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From: mkant+@cs.cmu.edu (Mark Kantrowitz)
Newsgroups: pgh.general,cmu.cs.general
Subject: Re: Phone conversion fraud
Date: 8 Mar 1995 23:05:50 GMT
Organization: School of Computer Science, Carnegie Mellon
Lines: 74
Message-ID: <3jld8e$clq@cantaloupe.srv.cs.cmu.edu>
References: <3jkh21$64m@cantaloupe.srv.cs.cmu.edu> <3jkp0v$jr6@india.lm.com> <3jktq9$ami@ivory.lm.com>
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